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About the Role
Partner with the Store Manager to support store team members in achieving sales performance expectations through active coaching, development of a team selling environment, and operational excellence. Assist in recruiting, hiring, and training store team members to deliver an exceptional customer experience.
Responsibilities
- Inspire store team to achieve their best performance.
- Execute to maximize growth and potential.
- Create an engaged and inclusive store environment.
- Elevate the customer experience through operational excellence.
- Exceed customer expectations in all interactions.
- Partner with Store Manager to assist in leading store staff to achieve sales, service, and operational expectations.
- Support the Store Manager's efforts to set clear performance expectations and ensure the store team is trained in sales, customer service, and operations to meet company standards.
- Model company values and lead by example as an active coach.
- Communicate priorities and sales driving information effectively to ensure store staff is equipped to maximize business opportunities.
- Assist Store Manager in recruiting store staff and embrace diversity by contributing to an inclusive store environment.
- Support the Store Manager in the achievement of store business plans, including sales, customer service, and operational goals.
- Assist in developing game plans and following up on execution to maximize sales and drive consistent performance results.
- Present opportunities with fact-based information and recommendations while leveraging data to make the right decisions.
- Drive business outreach opportunities and communicate leads to Store Manager, Regional Manager, and VP of Store Operations.
- Identify performance opportunities and assist in developing a plan to address and manage issues effectively.
- Ensure store schedule accuracy and proper staffing to effectively execute initiatives and operational tasks, while maintaining proper sales coverage.
- Train store staff on all internal operational functions.
- Stay informed on corporate communication, directives, initiatives, and policies and procedures.
- Support the Store Manager with the implementation of store programs to increase efficiencies in sales, service, operations, and branding.
- Contribute to an engaged and inclusive store environment where opinions and contributions are recognized and valued.
- Support a culture of learning and development, ensuring training tools are leveraged.
- Serve as a role model to all store team members and provide enthusiastic motivational leadership.
- Assist in creating a steady pipeline of external talent through recruitment.
- Conduct regular store meetings ensuring all store team members are up to date with all company directives.
- Train the store team on customer service expectations to create an exceptional customer experience.
- Lead the store team to exceed customer expectations and achieve a high Medallia score.
- Leverage all customer feedback to take appropriate actions and prevent or resolve customer concerns.
- Ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.
Requirements
- Minimum of 2 years of Retail or Sales experience.
- Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.
- Self-motivated, results oriented, strategic thinker.
- Strong organizational and leadership skills.
- Excellent written and verbal communication skills.
- Demonstrates active listening and problem-solving skills.
- Proven ability to train and develop high performing store teams.
- Proficient in technology systems, applications, Microsoft Office, and video conferencing.
- Ability to operate a computer and POS System.
- Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills
- Sales
- Customer Service
- Operations
- Coaching
- Recruiting
- Hiring
- Training
- Leadership
- Communication
- Organizational Skills
- Problem-Solving
- Technology Systems
- Microsoft Office
- Video Conferencing
- POS System Operation
Location
- In-store
Work Type
- Full-time
Experience Level
- Assistant Manager
- 2 years of Retail or Sales experience
About the Company
- For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices.
- Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear and accessories for the entire family.
Equal Opportunity
- Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.