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About the Role
This position plays a key role within the hotel, maximizing guest satisfaction by ensuring optimal food & beverage services, outlets, and operations. You will train, supervise, engage, and inspire a team of Front of House staff.
Responsibilities
- Act as a FOH service leader by demonstrating exceptional guest service standards and supporting FOH service staff.
- Maximize guest satisfaction and hotel profitability by ensuring optimal Food & Beverage services, outlets, and operations.
- Interview, hire, train, mentor, and lead FOH team members, focusing on growth and development.
- Improve and maintain service-related internal administration systems.
- Identify ways of increasing Food and Beverage revenue.
- Forecast labour and schedule teams to align with business needs.
- Implement and guide training to improve service levels, including onboarding and service standards.
- Elevate food and beverage service and presentation by proposing initiatives.
- Ensure proper cleaning and organization of service stations, bars, dining rooms, and equipment.
- Follow-up on maintenance deficiencies and ensure equipment is in working order.
- Communicate equipment shortages and propose quotes for replenishment.
- Motivate team members with consistent feedback, recognition, development, and accountability.
- Manage guest engagement and accountability for service scores and guest feedback.
- Partner with the F&B management team and General Manager to maintain service standards.
- Maintain daily cash balance of F&B Petty Cash, floats, and Drop Safe.
- Assist in inventory management, including ordering and weekly inventory counts.
- Communicate and work with all departments to ensure excellent guest service.
- Review guest feedback platforms and provide feedback and suggestions.
- Manage reservations for all F&B outlets.
- Comply with all Archive standards, policies, and procedures.
- Perform other tasks and responsibilities as assigned by management.
Requirements
- A minimum of 1 year of experience in a leadership role within restaurants or hospitality.
- Ability to prioritize, organize, and complete work assignments.
- Familiarity with various POS systems is an asset.
- Strong leadership skills, including problem-solving, motivating staff, and exhibiting excellent guest service.
- Ability to work efficiently in a fast-paced environment and handle stress effectively.
- Strong communication skills.
- Bar background with knowledge of cocktail theory, wine, and spirits.
- Knowledge of classic service styles and Event/Banquet servicing.
- Awareness of current industry trends.
- Knowledge of costing, pricing, and menu construction is an asset.
- Smart Serve Certification.
- Ability to meet the physical requirements of the job.
Skills
- Leadership
- Guest Service
- Problem Solving
- Motivation
- Communication
- POS Systems
- Cocktail Theory
- Wine Knowledge
- Spirits Knowledge
- Inventory Management
- Costing
- Pricing
- Menu Construction
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1+ year leadership experience in restaurants/hospitality
Salary/Compensations
- Competitive salary, incentive & benefits
Benefits
- Incentive
- Benefits
About the Company
- Archive Hospitality Group revitalizes architectural landmarks as vibrant, community-anchored places, reimagining historic buildings to create memorable experiences for travelers and locals.
- About The Broadview Hotel: An iconic, restored historic boutique hotel featured in Michelin's Toronto Hotel Guide.
- About Gladstone House: A pillar of the West Queen West community since 1889, fostering creativity, collaboration, and inclusivity, featured in Michelin's Toronto Hotel Guide.
- About Postmark Hotel: Archive's newest addition, a thoughtfully designed space emphasizing community, art, and gathering, operating from a historic 1914 building.
Equal Opportunity
- Our team fosters a culture of inclusion and belonging for both team members and guests. We celebrate diversity, collaboration and uniqueness.