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About the Role
Propel is a fintech company dedicated to expanding credit access for underserved consumers through an AI-driven platform. We evaluate customers comprehensively, having facilitated over one million loans and lines of credit, totaling over one billion dollars. Join us as we change the way employees, customers, and shareholders succeed together.
Responsibilities
- Handle inbound and outbound calls.
- Use multiple web-based applications for investigation and verification.
- Review, verify, and update customer loan applications to determine eligibility.
- Answer existing and potential customer inquiries with accuracy and urgency.
- Generate new leads through inbound calls and set up new accounts over the phone.
- Build customer confidence in Propel's services as a subject matter expert.
- Work as a team to obtain individual and team goals.
Requirements
- High School Diploma or equivalent.
- Minimum of 1 year of customer service or call center experience in a sales environment.
- Excellent verbal and written communication skills in English; Spanish is an asset.
- Good knowledge of Microsoft Office and Internet.
- Demonstrated ability to thrive in a fast-paced and goal-oriented environment.
- Ability to meet and exceed daily quotas and targets.
- Able to prioritize workload, handle high call volumes while maintaining a professional and personable approach.
- Must be available to work Monday to Friday 3pm to 11pm and Weekends 10am to 6pm.
Experience Level
- Minimum of 1 year of customer service or call center experience in a sales environment.
Education Level
- High School Diploma or equivalent.
Salary/Compensations
- $18.00 – $18.50/hr
Benefits
- Growth and opportunity – we pride ourselves on promoting from within.
- Incredible company culture.
- Competitive salary and health benefits.
- Comprehensive vacation package.
- Group health and dental benefits.
- Group RRSP program.
- Support for new parents.
- Diverse and inclusive workplace.
About the Company
- Propel is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions.
- Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit.
- We are entrepreneurs and believe in measuring success through results and growing within; talent and hard work never goes unnoticed.
- At Propel, we are here to change the way employees, customers and shareholders succeed together.
- We are a team of passionate entrepreneurs, who foster curiosity and growth in our employees.
- Our culture is why we have been so successful and why our employees choose Propel to build their careers.
- It is also why we are one of North America’s fastest growing companies and a Best Place to Work.
- Propel brings together the brightest talent to build opportunities.
- We are entrepreneurs who measure success through results and growth from within; talent and hard work never go unnoticed.
- Our team fosters curiosity and growth, making Propel one of North America’s fastest-growing companies and a Best Place to Work.
Equal Opportunity
- Propel welcomes and encourages applications from all groups, including Indigenous peoples, women, visible minorities, persons with disabilities, people from gender and sexually diverse communities, and those with intersectional identities.
- Should you require accommodation throughout any stage of the recruitment and selection process, please specify your requirements when submitting your application and we will work with you to meet your needs.