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About the Role

The Senior Director, Operations Management Support provides executive leadership for the strategic direction, governance, and performance of Operations Management Support. This role is responsible for multiple operational support functions, establishing departmental strategy, policies, and performance expectations to support Bus Operations and Maintenance. The position ensures contractor accountability, operational compliance, enterprise performance reporting, workforce development, and continuous improvement, aligning departmental priorities with organizational objectives. The Senior Director serves as a member of the Bus Operations and Maintenance leadership team, leading subordinate managers and collaborating with executive leadership, internal departments, and external stakeholders.

Responsibilities

• Establish the strategic direction and long-range objectives for Operations Management Support in alignment with agency strategic priorities.
• Develop department budgets, resource allocation strategies, workforce plans, and long-term business objectives.
• Develop senior leaders through succession planning, leadership development, organizational design, and talent management.
• Provide executive leadership for contractor oversight, quality assurance, operational analytics, training, service monitoring, mobility support, and performance management.
• Direct contractor performance management, contract administration, compliance monitoring, and performance improvement initiatives.
• Develop departmental policies, governance standards, auditing methodologies, performance measurement frameworks, and compliance programs.
• Establish KPI governance, operational reporting standards, audit protocols, and contractor accountability processes.
• Lead organizational performance analysis and provide executive recommendations supporting strategic decision making.
• Lead cross functional initiatives involving Operations, Vehicle Maintenance, Planning, Finance, Safety, Procurement, Information Technology, Customer Experience, and contracted service providers.
• Represent the department before executive leadership, Board committees, regulatory agencies, external partners, and contracted service providers.
• Direct organizational continuous improvement initiatives through operational analysis, benchmarking, technology implementation, and process redesign.
• Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by ensuring staff follows safety and security policies, considers safety in every action, and ensures safety and security concerns are reported.
• Perform other duties as assigned.
• Direct and manage department personnel by planning, scheduling, delegating, and overseeing employee work assignments, authorizing, coordinating, and scheduling work with vendors and consultants, conducting personnel actions, including hiring and interviewing, and overseeing hiring, training, work assignments, and performance evaluations.

Requirements

• Bachelor’s degree in Business Administration, Public Administration, Transportation, Data Analytics, or related field. Additional relevant experience may substitute for educational requirement on a year for year basis.
• Twelve (12) years of progressively responsible experience in transit operations oversight, contract administration, performance management, operational analytics, compliance monitoring, or related transit management functions.
• Eight (8) years’ supervisory experience in a public transportation environment.
• Experience leading multiple functional areas, contractor oversight, strategic planning, organizational performance management, and budget administration.
• Experience in public transportation or another large, complex operating environment strongly preferred.

Skills

• Strong knowledge of contract administration, operational performance management, quality assurance principles, and compliance monitoring practices.
• Knowledge of fixed route operations, purchased transportation environment, contractor oversight, and operational KPI frameworks.
• Strong analytical, organizational, and strategic planning skills.
• Experience developing operational reports, dashboards, audit programs, and performance improvement initiatives.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to analyze complex operational issues and recommend strategic solutions.
• Ability to establish collaborative relationships while maintaining independent oversight responsibilities.
• Ability to manage multiple priorities and complex operational initiatives in a fast-paced environment.
• Ability to stand, walk and travel 90% throughout the workday.
• Ability to work varying shifts, days, nights, weekends, holidays, and rotating shifts.
• Ability to safely operate a motor vehicle.
• Ability to use a telephone or headset equipment.
• Ability to lift and move material weighing up to 20 lbs.
• Ability to perform work at a computer terminal for 6-8 hours a day.
• Ability to function in an environment with constant interruptions.
• Ability to work beyond a normal forty-hour weekly schedule.
• Regular and predictable attendance at assigned work location is an essential function.

Location

• Onsite

Work Type

• Full-time

Experience Level

• Senior
• Supervisory

Education Level

• Bachelor's degree

About the Company

• CapMetro is an equal employment opportunity employer and committed to creating a welcoming environment for all employees.

Equal Opportunity

• We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state, or local laws.
• CapMetro makes hiring decisions based solely on qualifications, merit, and organization needs at the time.