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About the Role

As a Digital Business Analyst, you will sit at the intersection of business, strategy, design and technology. You'll work directly with clients and internal delivery teams to understand business objectives, identify opportunities, define requirements and translate them into actionable solutions. You will play a key role throughout the digital project lifecycle — from discovery and solution definition, Statement of Work creation, through to delivery and optimisation. You'll work closely with Delivery Manager, Project Managers, Solution Architects, UX/UI Designers, Developers, QA and client stakeholders to ensure everyone understands what needs to be delivered and, more importantly, why.

Responsibilities

Lead and facilitate client discovery sessions and requirements workshops.
Uncover and understand business objectives, customer needs, processes and pain points.
Analyse existing digital platforms, processes and customer journeys.
Translate business objectives into clear functional and non-functional requirements.
Create user stories, acceptance criteria, process flows, use cases and other BA artefacts.
Identify dependencies, assumptions, risks and gaps early in the project.
Work directly with client stakeholders to understand their priorities and challenges.
Build trusted relationships with business and technology stakeholders.
Facilitate workshops with both technical and non-technical audiences.
Challenge requirements constructively and help clients distinguish between must-have, should-have and nice-to-have functionality.
Communicate complex technical concepts in a simple and commercially relevant way.
Manage competing stakeholder requirements and help drive alignment.
Work closely with Solution Architects to translate business requirements into practical digital solutions.
Collaborate with UX/UI teams to ensure customer and business requirements are reflected in the experience design.
Work closely with developers to maintain requirements throughout delivery, managing changes and clarifications, documenting key decisions, and ensuring traceability.
Support backlog refinement, sprint planning and other Agile ceremonies.
Review delivered functionality against requirements and acceptance criteria.
Support UAT planning, execution and issue resolution.
Help ensure solutions are delivered within agreed scope.
Contribute to new business and proposals.
Participate in client pitches and discovery sessions.
Support RFP/RFI responses.
Estimate and scope BA activities.
Help define project scope and delivery approaches, then communicate this to internal overseas delivery teams.
Identify opportunities and recommend digital solutions.
Translate client challenges into compelling solution propositions.

Requirements

Proven experience as a Business Analyst within a digital agency, digital consultancy or technology services environment.
Experience working on complex digital projects with multiple stakeholders.
Strong experience in requirements gathering, analysis and documentation.
Experience facilitating (physical and remote) workshops with business and technical stakeholders.
Excellent communication, presentation and stakeholder management skills.
Ability to translate ambiguous business problems into clear requirements and actionable outcomes.
Experience working in Agile delivery environments.
Strong understanding of digital customer journeys, CMS-driven websites and modern web applications.
Ability to work effectively with UX designers, developers, architects and project managers.
Strong attention to detail without losing sight of the bigger business objective.
A delivery-focused mindset and willingness to get hands-on.
Ability to travel as required.
Experience with Optimizely CMS and other Optimizely products.
Experience with other enterprise DXP platforms.
Experience with CMS implementations.
Experience with modern web and CMS architectures, including traditional coupled, headless and composable models.
Experience with eCommerce platforms.
Experience with Digital transformation programs.
Experience with Digital platform integrations, including CRM, service management platforms, identity providers, analytics and other enterprise or marketing systems.
Experience with Marketing technology.
Experience with API and systems integration.
Experience with Analytics and personalisation.
Experience with AI-enabled digital experiences.
Experience defining requirements across multiple systems, including data flows, API integrations, authentication and dependencies between frontend and backend platforms.

Skills

Digital experience
AI solutions
Strategic consultancy
Website development
E-commerce solutions
Digital marketing
UX/UI design
AI
Experimentation
Business analysis
Requirements gathering
Analysis
Documentation
Workshop facilitation
Communication
Presentation
Stakeholder management
Agile delivery
Digital customer journeys
CMS-driven websites
Modern web applications
UX design
Development
Architecture
Project management
Optimizely CMS
Enterprise DXP platforms
CMS implementations
Headless CMS
Composable CMS
eCommerce platforms
Digital transformation
Digital platform integrations
CRM
Service management platforms
Identity providers
Analytics
Marketing technology
API integration
Systems integration
Personalisation
AI-enabled digital experiences

Location

Sydney, Australia

Work Type

Full-time

Experience Level

Mid to senior
Minimum of 5 years of experience

Benefits

Organised training and full support in building your career.
Opportunities to work on large Australian clients, complex digital platforms, AI work and exposure to pre-sales.
Company Management that regularly communicates Company's strategy, development plan and new opportunities to employees.
Competitive base salary with performance-based bonuses.
Regular team building initiatives.

About the Company

Global AI first digital agency with over 400 employees.
Specialising in digital experience & AI solutions through strategic consultancy, website development, e-commerce solutions, digital marketing, UX/UI design, AI and experimentation.
Mission is to create world-class digital experiences that are powered by AI through a relentless focus on the highest quality technical delivery standards.
Turn vision into reality through technical excellence.
Create and produce award-winning experiences for global brands including AFCA, Knight Frank, Electrolux, Rebel Sports, Wilson Parking, Panasonic, Heineken, De'Longhi, Braun, Kenwood, Adairs, Dun & Bradstreet.

Equal Opportunity

When submitting your application, you acknowledge that Niteco may collect, use, store, and otherwise process your personal data and consent to such processing for recruitment purposes, including assessing your application, communicating with you, and making hiring decisions.
Your personal data may be shared with relevant internal stakeholders, service providers, and other parties involved in the recruitment process where necessary and in accordance with applicable laws.
Niteco will retain your personal data only for as long as necessary for these purposes, or for such longer period as may be required or permitted by law.
You may request access to, correction of, or deletion of your personal data, or withdraw your consent at any time by contacting us at hr@niteco.se.
Withdrawal of consent will not affect the lawfulness of any processing carried out prior to such withdrawal and may not affect processing activities that Niteco is permitted or required to carry out under applicable law.