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About the Role
This opportunity goes beyond the responsibilities of a traditional reception position. You will be the face of the organisation, responsible for creating an exceptional first impression and ensuring every visitor receives a seamless, professional and welcoming experience. We are seeking someone who takes a proactive approach to client service, demonstrates strong ownership and consistently delivers service excellence that leaves a lasting impact.
Responsibilities
- Take full ownership of the reception and associated front-of-house areas, ensuring they consistently meet the highest standards of presentation, organisation and professionalism.
- Act as a polished and personable first point of contact for clients, senior stakeholders, visitors, occupiers and colleagues.
- Create a genuinely memorable welcome, ensuring every guest feels valued, expected and exceptionally well looked after.
- Meet and greet all guests and visitors with warmth, confidence and professionalism.
- Manage visitor arrivals and signing-in procedures in line with security protocols and building requirements.
- Provide clear, knowledgeable and professional assistance to guests, visitors, occupiers and clients.
- Manage a high volume of calls efficiently, identifying requirements quickly and ensuring callers are directed appropriately.
- Handle difficult, sensitive or distressed situations with composure, empathy and discretion.
- Identify opportunities to improve the client and visitor experience and be proactive in resolving issues before they become problems.
- Create and host a warm, polished and proactive welcome to the lobby for all visitors.
Requirements
- Take genuine pride in going above and beyond to provide excellent customer service.
- Understand the importance of exceptional service within a premium corporate and financial environment.
- Be naturally warm, personable and engaging, while maintaining professionalism.
- Have a ‘can-do’ attitude to take ownership of tasks.
- Ability to work solely as well as part of a team to ensure a seamless operation.
Skills
- Client service
- Professionalism
- Communication
- Problem-solving
- Attention to detail
- Teamwork
Location
- London
- Canary Wharf
- Embankment
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
About the Company
- JPMorganChase is one of the world’s leading investment banks.
- The role represents a prestigious St James Client.