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About the Role
This key management role is responsible for managing the day-to-day operation of the Front Desk. You will direct staff and respond to a wide variety of guest requests, adding personal touches and recommendations with each interaction. This position may also provide occasional overnight relief.
Responsibilities
- Manages staff in Front Desk Department, including training and scheduling.
- Provides oversight of other Rooms Departments, such as Guest Services, Concierge, and Communications (PBX).
- Coordinates arrivals, departures, and billing requirements with Sales and Catering Department.
- Blocks rooms for arrivals and resolves discrepancies.
- Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
- Assures that all financial and credit procedures are followed.
- Follows up on credit problems with Front Desk Manager and/or Credit Manager.
- Reviews all paid-outs, rebates, Petty Cash disbursements, and Direct Billings.
- Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
- Takes action in all matters related to the safety, security, satisfaction, and well-being of hotel guests and employees when senior managers are not available.
- Responds swiftly and effectively in any hotel emergency or safety situation.
- Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism.
- Accommodates special requests whenever possible.
- Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, and directions.
- Responds to all guest requests in an accurate and timely manner.
- Checks guests in and out in an efficient and friendly manner, using guest name whenever possible.
- Assures that guest is assigned the type of room requested and the correct rate is charged.
- Arranges for luggage to be delivered to guest room.
- Issues correct keys to the guest.
- Checks out guest at end of stay.
- Ascertains guest satisfaction, collects keys, posts late charges, and presents bill to guest.
- Settles bill accurately through credit card or cash transaction.
- Utilizes a variety of computer systems to check guests in and out, run daily reports, and select and block rooms for arriving guests.
- Accepts reservations, changes, and cancellations in the absence of Reservations Department Staff.
- Answers guest calls and directs them appropriately in the absence of a Communications Operator.
Requirements
- Minimum of two years’ experience in hotel rooms operations.
- At least one year in a supervisory/management role.
- Knowledge of property management systems required.
- Strong business and work ethic required.
- Ability to quickly and positively establish rapport required.
- Above average communication skills - both written and oral - required.
- Current Four Seasons employees, bilingual candidates and those with prior experience in a luxury hotel/environment will receive priority consideration.
- Two or more Overnight shifts required.
Skills
- Opera knowledge preferred
- Delphi knowledge preferred
Location
- San Francisco
Work Type
- Full-time
Experience Level
- Managerial
- Supervisory
Education Level
- Degree in hospitality or similar preferred
Salary/Compensations
- $80K to $84K
Benefits
- Medical
- Dental
- Vision
- 401(k) Retirement Plan
- Complimentary Accommodation at other Four Seasons Hotels and Resorts
- Complimentary Employee Meals
- Paid holidays
- Vacation
- Sick days
- Culinary, retail and wellness experiences at special rates
About the Company
- Four Seasons is powered by its people, a collective of individuals who strive for improvement and treat each other with respect.
- Team members create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart.
- The company believes in recognizing familiar faces, welcoming new ones, and treating everyone with respect.
- Four Seasons believes its purpose is to create lasting impressions through genuine connections with people and the world.
- The Four Seasons Hotel San Francisco is a modern oasis in an exciting city location, at the epicenter of San Francisco.
- The hotel overlooks Yerba Buena Gardens and is steps away from the Financial District, Union Square shopping, the Moscone Convention Center, the Museum of Modern Art, and the Contemporary Jewish Museum.
Equal Opportunity
- Four Seasons is an Equal Opportunity, Affirmative Action employer.
- Minorities, women, veterans, and individuals with disabilities are encouraged to apply.