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About the Role
The Claims Analyst plays a critical role in the Primary Casualty division, supporting the AVP – Primary Casualty Claims in the effective evaluation, investigation, and resolution of casualty claims. This position requires interaction with insureds, brokers, legal representatives, and internal departments to ensure claims are handled proactively, efficiently, fairly, and in accordance with company guidelines and industry standards.
Responsibilities
- Review, analyze, and process new and existing primary casualty claims, including general liability, product liability, and other coverage types.
- Conduct investigations to determine coverage, liability, and damages, gathering necessary documentation and evidence from relevant parties.
- Communicate directly with insureds, claimants, brokers, legal counsel, and vendors to obtain information, clarify issues, and negotiate settlements.
- Maintain accurate claim files, records, and documentation throughout the claims lifecycle.
- Prepare detailed reports, summaries, and correspondence on claim status and outcomes for management review.
- Identify potential fraudulent claims or red flags and escalate as appropriate.
- Contribute to department projects and initiatives, including claims process improvement and compliance monitoring.
- Ensure timely and professional response to all inquiries, consistently delivering high standards of customer service.
Requirements
- A basic understanding of primary casualty insurance concepts, policy language, and regulatory requirements.
- Successfully complete needed insurance licensing within 6 months of hire.
- Proven analytical, investigative, and problem-solving skills.
- Excellent written and verbal communication skills.
- Proficiency with claims management systems and Microsoft Office Suite.
- Willingness to learn new concepts in a collaborative work environment.
- Ability to work independently.
- Detail-oriented with strong organizational and time management abilities.
Skills
- Analytical abilities
- Attention to detail
- Communication skills
- Casualty claims experience
- Claims management systems
- Microsoft Office Suite
Experience Level
- 1–5 years of claims experience within the casualty insurance sector is preferred.
Education Level
- Bachelor’s degree in Business, Insurance, Risk Management, or related field (preferred).
Salary/Compensations
- $75,000 - $90,000
Benefits
- Competitive compensation and benefits package.
- An organization with a strong growth and learning mindset.
- Opportunity for mentorship, professional development and growth within a dynamic, privately owned insurer with a pathway to more complex claims and coverage lines.
- Collaborative and supportive work environment.
- First class training and development opportunities.
About the Company
- Starr is a global leader in commercial insurance with over a century of expertise.
- We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide.
- At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex.
- Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.
Equal Opportunity
- Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.
- We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees.
- We offer first class training and development opportunities to all employees.
- Our aim is to grow our own talent and bring out the best in people.