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About the Role
As a Front Desk Clerk, you play a key role in creating exceptional guest experiences by providing friendly, attentive service and ensuring every guest feels welcomed, supported, and valued throughout their stay.
Responsibilities
- Deliver exceptional guest service and create a welcoming experience.
- Check guests in/out, manage reservations, and handle special requests.
- Respond to guest inquiries and resolve concerns promptly and professionally.
- Process payments, cash transactions, and guest account charges accurately.
- Answer phone calls and provide information on hotel services and amenities.
- Monitor room availability and maintain accurate guest records.
- Maintain a clean and organized front desk and lobby area.
- Communicate guest feedback, maintenance needs, and operational updates.
- Follow all safety, security, and emergency procedures.
Requirements
- Ability to stand for extended periods and lift up to 40 lbs. when needed.
- Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Skills
- Strong communication and guest service skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Detail-oriented with basic computer and cash-handling skills.
- Professional, reliable, and service-focused.
Location
- Onsite
Work Type
- Full-time
Experience Level
- Previous hospitality or customer service experience preferred.
Education Level
- High school diploma or equivalent preferred.
Salary/Compensations
- $18.50/hour
Benefits
- Competitive wages
- Medical/Dental/Vision plans insurance
- Life insurance with Short Term and Long-Term disability options
- 401k with Company Match
- Tuition assistance
- Discounted room rates at Concord managed hotels
- Training & development and career advancement opportunities.
About the Company
- Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun.
- It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.
- Our “Associate First” culture supports and inspires personal development both within the workplace and beyond.
- Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence.
- We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist.
- If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.
Equal Opportunity
- We are proud to be an EEO employer M/F/D/V.
- We maintain a drug-free workplace.