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About the Role
New York Life is seeking a Senior Data Analytics & Insights professional to lead data-driven initiatives and provide actionable insights that support strategic business decisions. This individual will play a key role within the Service Experience Value Stream, partnering across Digital Services, Service Operations, Technology, and business stakeholders to develop and execute a data-driven strategy that improves business performance, optimizes operations, and identifies growth opportunities.
Responsibilities
- Champion and socialize insights and recommendations informed by analytics to drive sustainable, long-term business value and enterprise-wide opportunities.
- Partner with Digital Services, Service Operations, Product Management, and executive leadership to identify business opportunities and support strategic decision-making through data-driven insights.
- Contribute to the evolution of analytics strategy by generating new ideas, influencing leadership discussions, and preparing executive-level presentations and recommendations.
- Drive adoption of analytics and data-based decision making across the organization through strong stakeholder engagement and partnership management.
- Lead the design and execution of quantitative and qualitative analyses to solve complex business challenges and deliver meaningful insights.
- Analyze large and complex data sets to identify trends, opportunities, risks, and actionable recommendations.
- Utilize advanced statistical techniques and predictive modeling approaches to support business objectives.
- Translate technical findings into concise, easy-to-understand insights for business stakeholders and executive leadership.
- Develop and maintain key performance metrics and reporting frameworks to monitor organizational performance.
- Create dashboards to monitor and assess the performance drivers of processes and technology features.
- Collaborate with the COO organization, Service Operations leaders, Product Managers, and Technology partners to establish and manage ongoing business objectives and key results (OKRs).
- Monitor OKR performance and partner with leads to develop action plans to address performance gaps and optimize outcomes.
- Support Product Owners and Product Managers by providing analytical insights and data necessary for cost-benefit analyses and strategic investment decisions.
- Partner with Technology teams to understand New York Life's data ecosystem and determine optimal approaches for data access, governance, and utilization.
- Collaborate with analytics leaders across value streams to align methods, share best practices, and drive consistency in analytical approaches.
- Lead multiple high-priority initiatives simultaneously while meeting deadlines and maintaining high-quality deliverables.
- Coordinate cross-functional teams and stakeholders to ensure successful execution of analytics projects.
- Provide guidance and mentorship to team members and business partners on analytical methodologies and best practices.
Requirements
- Bachelor's degree in Business, Mathematics, Statistics, Economics, Computer Science, Engineering, or another quantitative discipline.
- 7+ years of experience in analytics, business intelligence, data science, data engineering, or related fields.
- 3+ years of people leadership and/or team management experience.
- Demonstrated experience analyzing large and complex data sets to solve business problems and drive measurable outcomes.
- Strong expertise in data analysis and statistical modeling techniques, including: Linear Regression, Logistic Regression, Generalized Linear Models (GLM), Survival Analysis, Decision Trees, Cluster Analysis, Principal Components Analysis, Feature Engineering and Model Validation.
- Experience with advanced analytics tools and programming languages, including: SQL, Databricks, Python, AWS Redshift, R, Spark.
- Experience developing dashboards and visualizations using Tableau, R Shiny, Power BI, Spotfire, or similar tools.
- Strong ability to synthesize information, develop insights, and communicate recommendations clearly through presentations, reports, and executive-level communications.
- Proven ability to manage multiple priorities and deliver results in a fast-paced, highly collaborative environment.
- Strong verbal, written, presentation, and stakeholder management skills.
- Master's degree in a quantitative discipline.
- Experience applying advanced analytics within the life insurance, financial services, or broader insurance industry.
- Knowledge of life insurance products, operations, and customer experience processes.
- Experience with predictive analytics and machine learning solutions in large enterprise environments.
- Experience using GitHub and modern data development practices.
- Demonstrated success influencing senior leadership and driving enterprise-wide adoption of data-driven decision making.
- Strong executive presence and ability to communicate effectively with senior leaders and cross-functional stakeholders.
- This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
Skills
- Data Analysis
- Statistical Modeling
- Linear Regression
- Logistic Regression
- Generalized Linear Models (GLM)
- Survival Analysis
- Decision Trees
- Cluster Analysis
- Principal Components Analysis
- Feature Engineering
- Model Validation
- SQL
- Databricks
- Python
- AWS Redshift
- R
- Spark
- Tableau
- R Shiny
- Power BI
- Spotfire
- Communication
- Stakeholder Management
- Predictive Analytics
- Machine Learning
- GitHub
Location
- New York, NY
Work Type
- Hybrid
Experience Level
- 7+ years of experience in analytics, business intelligence, data science, data engineering, or related fields.
- 3+ years of people leadership and/or team management experience.
Education Level
- Bachelor's degree in Business, Mathematics, Statistics, Economics, Computer Science, Engineering, or another quantitative discipline.
- Master's degree in a quantitative discipline.
Salary/Compensations
- $119,000-$170,000
Benefits
- Full package of benefits
- Leave programs
- Adoption assistance
- Student loan repayment programs
About the Company
- Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation.
- Due to our mutuality, we operate in the best interests of our policy owners.
- To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Equal Opportunity
- At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities.
- We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together.
- This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported.
- By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.