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About the Role
We are seeking a Learning Experience Designer to create engaging, modern, and performance-driven learning experiences. This role involves leveraging AI tools to design, develop, and scale high-impact learning solutions that support agent success and management effectiveness.
Responsibilities
- Design and develop end-to-end learning experiences aligned to business outcomes and learner needs
- Apply human-centered design and design thinking methodologies to create impactful, learner-centric solutions
- Leverage AI tools to accelerate development and enhance personalization
- Create innovative learning assets including AI-assisted eLearning modules, scenario-based simulations, interactive videos, microlearning, performance support tools, facilitator guides, and learner toolkits
- Design blended learning journeys integrating self-paced digital learning, virtual instructor-led sessions, in-person workshops, and social/cohort-based learning
- Partner with SMEs and stakeholders to translate business needs into engaging learning strategies
- Rapidly prototype and iterate learning solutions using AI-supported design workflows
- Conduct quality assurance, usability testing, and continuous improvement of learning experiences
Requirements
- 5+ years of experience in learning experience design, instructional design, or related field
- Proven ability to design across multiple modalities and formats (digital, live, experiential)
- Demonstrated experience using AI tools to create or enhance learning assets
- Strong portfolio showcasing innovative, engaging learning experiences
- Ability to translate complex concepts into clear, compelling, and actionable learning experiences
- Experience designing for sales, leadership development, or performance-based roles
- Proficiency with learning technologies such as Articulate Storyline, Rise, Scribe, HeyGen, Premier, and other modern authoring tools
- Advanced skills in PowerPoint and content design tools
- Familiarity with multimedia and video tools is a plus
- Strong project management skills with the ability to manage multiple priorities in a fast-paced environment
- Experience working independently and collaboratively with cross-functional teams
- Experience designing AI-driven or adaptive learning experiences
- Ability to think beyond courses and design holistic learning ecosystems
- Strong storytelling and narrative design skills
- Curiosity and willingness to experiment with emerging technologies and learning trends
- FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting required
Skills
- Learning Experience Design
- Instructional Design
- Design Thinking
- AI Tools (Generative AI, Content Automation, Adaptive Learning Platforms)
- eLearning Module Development
- Simulation Design
- Microlearning
- Performance Support Tools
- Blended Learning Design
- Articulate Storyline
- Articulate Rise
- Scribe
- HeyGen
- Premier
- PowerPoint
- Content Design
- Multimedia Tools
- Video Tools
- Project Management
- Storytelling
- Narrative Design
Location
- Hybrid
Work Type
- Hybrid - 3 days per week
- Full-time
Experience Level
- LEVELPF4
- 5+ years of experience
Salary/Compensations
- $100,000-$143,000
Benefits
- Leave programs
- Adoption assistance
- Student loan repayment programs
- Full package of benefits
About the Company
- Recognized as one of Fortune’s World’s Most Admired Companies
- Committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation
- Operates in the best interests of policy owners due to its mutuality
- New York Life is committed to fostering an inclusive workplace, rooted in core values of humanity and integrity
- Aims to create an environment where individuals can contribute their best and succeed together
- Embraces a broad range of perspectives and experiences to achieve greater success
- Fulfills its promise of providing financial security and peace of mind to families across all communities
Equal Opportunity
- Fostering an inclusive workplace is fundamental to who we are and how we serve our communities.
- We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together.
- This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported.
- By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.