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About the Role
Partner with the Store Manager to support store team members in achieving sales performance expectations through active coaching, developing a team selling environment, and ensuring operational excellence. This includes assisting with recruiting, hiring, and training store team members to deliver an exceptional customer experience.
Responsibilities
- Inspire store team to achieve their best performance.
- Execute to maximize growth and potential.
- Create an engaged and inclusive store environment.
- Elevate the customer experience through operational excellence.
- Exceed customer expectations in all interactions.
- Partner with Store Manager to assist in leading store staff to achieve sales, service, and operational expectations.
- Support the Store Manager's efforts to set clear performance expectations and ensure the store team is trained in sales, customer service, and operations.
- Model company values and lead by example as an active coach.
- Communicate priorities and sales driving information effectively.
- Assist Store Manager in recruiting store staff and embrace diversity by contributing to an inclusive store environment.
- Support the Store Manager in the achievement of store business plans, including sales, customer service and operational goals.
- Assist in developing game plans and following up on execution to maximize sales and drive consistent performance results.
- Partner with Store Manager to present opportunities with fact-based information and recommendations.
- Leverage data (store reports) to make the right decisions.
- Participate in driving business outreach opportunities and communicate leads.
- Identify performance opportunities and assist in developing a plan to address and manage issues effectively.
- Partner with Store Manager to ensure store schedule accuracy and proper staffing.
- Assist with training store staff on all internal operational functions.
- Stay informed on corporate communication, directives, initiatives, and policies and procedures.
- Support the Store Manager with the implementation of store programs to increase efficiencies.
- Contribute to an engaged and inclusive store environment.
- Support a culture of learning and development, ensuring training tools are leveraged.
- Serve as a role model to all store team members and provide enthusiastic motivational leadership.
- Assist in creating a steady pipeline of external talent through recruitment.
- Partner with Store Manager to conduct regular store meetings.
- Assist with training the store team on customer service expectations.
- Support the Manager to lead the store team to exceed customer expectations and achieve a high Net Promoter Score.
- Leverage all customer feedback to take appropriate actions and prevent or resolve customer concerns.
- Collaborate with the Manager to ensure the store is visually set to brand standards and marketing initiatives are executed.
Requirements
- Minimum of 2 years of Retail or Sales experience.
- Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.
- Self-motivated, results oriented, strategic thinker.
- Strong organizational and leadership skills.
- Excellent written and verbal communication skills.
- Demonstrates active listening and problem-solving skills.
- Proven ability to train and develop high performing store teams.
- Proficient in technology systems, applications, Microsoft Office, and video conferencing.
- Ability to operate a computer and POS System.
- Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.
Skills
- Sales
- Customer Service
- Operations
- Leadership
- Coaching
- Recruiting
- Hiring
- Training
- Communication
- Organizational Skills
- Problem-Solving
- Microsoft Office
- POS System Operation
Location
- Multiple store or site locations
Work Type
- Full-time
Experience Level
- Assistant Store Manager
Salary/Compensations
- $20.10 - $26.14
About the Company
- Our company celebrates diversity.
Equal Opportunity
- Provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.