Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Customer Service Representative Tier I role.
Rezi rewrites your resume against Eaton Corporation's job description. Free.
Tailor your resume to this Customer Service Representative Tier I role.
Rezi rewrites your resume against Eaton Corporation's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Customer Service Representative Tier I posting at Eaton Corporation — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Customer Service Representative Tier I posting at Eaton Corporation — free, in seconds.
About the Role
Eaton’s GEIS division is seeking a Customer Service Representative Tier I to handle customer inquiries and order management issues. This role offers a growth path within the organization and supports career development in a fast-paced, high-growth environment.
Responsibilities
- Handle between 60 to 70 phone calls or e-mails per day, responding to inquiries or problems involving stock or order management issues.
- Ensure adherence to Standard Operating Procedures and achieve first call/email resolution.
- Communicate directly with customers and outside sales representatives via phone and email to assess, schedule, expedite, and answer requests.
- Obtain department assistance for complex inquiries and issue resolution.
- Maintain phone coverage and respond to emails from the general email box.
- Advise customers of product availability, price, and order management questions.
- Accurately process customer requests including purchase order changes, credit/billing requests, and customer complaints.
- Identify opportunities for standards, specifications, and orders, communicating them to maximize sales.
- Recommend products and possible substitutions to meet customer requirements.
- Capture and process calls into Service Requests, aiming for 90% accuracy.
- Provide five questions to be published weekly.
- Participate in company-sponsored training sessions to improve product knowledge.
- Rotate through coverage shifts and holiday schedules to ensure after-hours coverage.
Requirements
- Bachelor’s degree from an accredited institution OR High School degree AND a minimum of one (1) year of experience in a customer service environment.
- Must currently reside within 50 miles of Syracuse, NY (Active-Duty Military Service members are exempt).
- Eaton will not provide immigration sponsorship or support for this position.
Skills
- Knowledge of Crouse-Hinds products, applications, sales organization and distributor functions.
- Knowledge of ordering system, product scheduling and shipping systems, invoicing functions.
- Proficiency in SAP.
- Understanding of C360 and how to populate account information.
- Experience with SharePoint.
- Experience with Salesforce.
Location
- Syracuse, NY
Work Type
- Onsite
- Full-time
Experience Level
- Tier I
Education Level
- Bachelor's degree or High School degree with 1 year of customer service experience
Salary/Compensations
- $47000 - $69000
Benefits
- Health and Welfare benefits
- Retirement benefits
- Paid and unpaid time away from work
About the Company
- Eaton’s Global Energy Infrastructure Solutions (GEIS) division is a corporation that supports career development.
Equal Opportunity
- We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
- Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
- You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you.
- To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.