Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this VIP Experience Manager role.
Rezi rewrites your resume against Huntington San Francisco's job description. Free.
Tailor your resume to this VIP Experience Manager role.
Rezi rewrites your resume against Huntington San Francisco's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the VIP Experience Manager posting at Huntington San Francisco — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the VIP Experience Manager posting at Huntington San Francisco — free, in seconds.
About the Role
The VIP Experience Manager leads the planning and coordination of personalized experiences for the hotel's VIP and Distinguished Guests. This role serves as a consistent point of contact throughout the guest journey, ensuring preferences are understood and arrangements are thoughtfully executed, while also supporting the General Manager with guest relationships and special visits.
Responsibilities
- Develop individualized arrival and stay plans in partnership with various hotel departments.
- Coordinate room preferences, welcome amenities, and personalized touches within budget.
- Serve as a primary point of contact for assigned VIP guests, providing a warm welcome and maintaining contact throughout their stay.
- Build genuine relationships with VIP and returning guests by anticipating needs and providing attentive service.
- Proactively check guest satisfaction and address concerns before they develop into larger service issues.
- Keep the General Manager informed of significant VIP arrivals, guest milestones, and sensitive concerns.
- Coordinate the guest experience elements of ownership, corporate, and executive visits.
- Review VIP feedback and operational observations to identify opportunities to improve the guest experience.
- Recommend enhancements to amenity offerings, recognition practices, and communication.
- Lead assigned VIP experience improvement projects.
Requirements
- Previous experience in hospitality, administrative support, guest services, or a related environment required.
- Ability to manage multiple priorities, adapt to changing operational needs, and independently follow assignments through completion.
- Professional and service-oriented demeanor, and a polished presence.
- Strong written and verbal communication skills with the ability to interact effectively with guests, executive and external partners.
- Proficiency with Microsoft Office; experience with Opera PMS, Alice, or similar hotel systems preferred.
- Demonstrated initiative, resourcefulness and ability to work collaboratively across departments without requiring direct supervisory authority.
- Flexible availability including evenings, weekends, and holidays.
- This position operates throughout the hotel and requires regular and frequent movement between offices and other public spaces.
Skills
- Guest services
- Communication skills
- Microsoft Office proficiency
- Opera PMS
- Alice
Location
- Nob Hill neighborhood
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Not specified
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- 401(k) Retirement Plan with employer matching contributions
- Paid holidays
- Paid vacation
- Paid sick leave
- Employee assistance program (EAP)
- Educational opportunities / Tuition reimbursement
- Paid jury duty leave
- Personal leave
- Medical leave
- Military leave
About the Company
- Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
- With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
- Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
- The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
- With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.
Equal Opportunity
- Not specified