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About the Role

As an Associate Account Supervisor, you’ll lead the day-to-day management of strategic communications engagements, helping healthcare organizations protect and strengthen their reputations through thoughtful internal and external communications. You’ll guide projects from strategy through execution, keep teams and deliverables moving forward, and identify opportunities to expand client relationships and grow Unlock Health’s healthcare portfolio.

Responsibilities

Lead day-to-day management of client account.
Coordinate between client stakeholders and align internal teams across the agency, ensuring deadlines for project scopes and deliverables are met and any potential barriers are proactively identified and addressed.
Create and manage project management materials, including status tracking documentation.
Support vendor management related to database development, consumer research, and call center services.
Identify opportunities to expand scope of work with existing clients as part of business development.
Serve as the primary point of contact for key client stakeholders, and coordinate with the internal team to ensure effective support and successful delivery of client engagements.
Contribute to meetings and update clients on all activities.
Create comprehensive communication plans leveraging owned, earned, shared and paid media.
Elevate and protect our clients reputation by building tactical strategies that effectively position their value in the market.
Build narratives and engagement plans that increase trust, credibility and grow support among key audiences.
Develop strategic, targeted messaging, and materials to execute on approved strategies that enhances client reputation externally and aligns their organization internally.
Contribute to creative concepting and asset development.
Write message platforms, initial drafts of all communications, creative briefs and prepare deliverables for final review with account lead.
Participate in cross-functional teams of strategic communication leaders, managed care leaders, finance teams, revenue cycle teams and analysts to execute integrated strategies.
Provide strategic guidance and ensure seamless execution of initiatives, ensuring they align with the client's objectives.
Learn from more experienced team members to grow your skills.
Stay updated on industry trends, regulatory changes, and developments within the healthcare industry and managed care space.
Translate insights into actionable recommendations for clients to stay ahead of the curve.
Pivot campaigns based on negotiation progress and help clients scenario plan.

Requirements

3-5 years of experience in healthcare strategy or communications, ideally within a consulting firm, agency, or other client-service environment.
Experience developing and executing integrated communications strategies across earned, owned, shared, and paid channels.
Strong writing and editing skills, with experience creating message platforms, communication plans, creative briefs, presentations, and client-facing materials.
A track record of managing healthcare client relationships, providing strategic counsel, and identifying opportunities to strengthen or expand engagements.
The ability to translate complex healthcare, audience, and market information into clear, actionable recommendations.
Experience using media monitoring and PR platforms such as Cision and Meltwater.
An understanding of—or genuine interest in learning—managed care, healthcare reimbursement, regulatory developments, and payer-provider relationships.
Demonstrated ability to analyze campaign data and performance metrics to evaluate results and inform strategic decisions, along with intermediate Excel skills.
Strong presentation skills and the ability to communicate recommendations clearly to clients, leadership, and cross-functional teams.
The judgment and initiative to manage competing priorities, adapt to changing client needs, and move work forward.

Skills

Healthcare communications
Marketing strategy
Client relationship building
Cross-functional team coordination
Omnichannel campaign development
Strategic communications
Internal communications
External communications
Project management
Vendor management
Business development
Communication planning
Reputation management
Narrative building
Engagement planning
Messaging development
Creative concepting
Asset development
Message platforms
Creative briefs
Cross-functional team collaboration
Strategic guidance
Market insights
Writing
Editing
Presentations
Media monitoring
PR platforms
Managed care
Healthcare reimbursement
Regulatory developments
Payer-provider relationships
Campaign data analysis
Performance metrics analysis
Excel
Presentation skills

Location

Hybrid
Remote

Work Type

Hybrid
Remote

Experience Level

3-5 years of experience

Salary/Compensations

Competitive Salary

Benefits

Health, Dental and Vision benefit packages
Life, Short- and Long-Term Disability Insurance paid 100% by the company
FSA / HSA Options
401(K) with a generous company match program
Flexible Paid Time Off (aka- unlimited)
Paid Parental Leave
Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice)
Employee Referral Program

About the Company

Unlock Health is a full-service marketing communication agency, grounded in technology, built for healthcare - and integrated with a managed care consultancy with deep revenue strategy expertise.
We brought together leading healthcare firms to solve a core challenge: aligning brand, marketing, technology, and revenue strategy so healthcare organizations can attract and retain patients, grow brand equity, and protect their margins.
We help our clients do everything from patient acquisition and brand building, to simplifying complex martech ecosystems, and creating digital experiences.
Our work is rooted in clarity, authenticity, and a deep understanding of what moves healthcare forward.

Equal Opportunity

Unlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce.
We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.