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About the Role
The Wolf-Gordon NYC Showroom Account Manager serves as the on-site face of the brand, hosting clients in the Wolf-Gordon New York City showroom while managing a full account portfolio through a remote, digital-first sales model. The role operates at a high pace with a high standard, requiring quick responses, exceeding expectations, and giving every client full attention.
Responsibilities
- Serve as the primary point of contact for showroom clients, discussing projects, presenting materials, and recommending options.
- Manage open Salesforce cases, maintaining industry-leading response times and prioritizing effectively.
- Engage consultatively with specifiers, educating clients on products, specifications, and applications.
- Serve as the liaison between clients and internal departments, resolving issues and maintaining project momentum.
- Navigate competitive bid situations and manage escalated client issues.
- Follow active specifications through the design process to support successful orders.
- Conduct virtual product presentations and project review calls.
- Proactively engage focus accounts through library updates, thank-you notes, and new product previews.
- Follow up on Project Specific Sample (PSS) activity to identify and develop opportunities.
- Collaborate with the team daily.
- Maintain and organize the Wolf-Gordon merchandise library.
- Manage showroom display updates, including coordinating wing board orders and working with the workroom on reupholstered wall forms.
- Ensure the showroom environment consistently reflects the Wolf-Gordon brand.
Requirements
- Prior showroom experience, preferably two to three years.
- Background in interior design, architecture and design (A&D) sales, or showroom environments, with working knowledge of industry terminology.
- Confident, polished presence in client-facing settings.
- Strong written and verbal communication skills, with a consistent record of prompt response times.
- Proven ability to manage competing priorities across in-person and digital channels without loss of detail.
- Self-sufficient, requiring minimal oversight.
- Consultative approach, with genuine interest in solving client problems.
- Willingness to learn new systems.
Skills
- Salesforce CRM
- Mediafly
- PowerPoint
- Canva
- Claude (AI)
Location
- New York City
Work Type
- On-site
- Remote
- Digital-first
Experience Level
- 2-3 years