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About the Role
As a Guest Experience Team Lead (GETL) at Impact Kitchen, you will set high hospitality standards, ensure guests enjoy their experience, and create positive interactions. You will partner with culinary teams, prepare beverages to high standards, and act as the team's go-to resource for guest experience. This role involves training, coaching, and supporting management for successful business operations, with a natural progression to Assistant Manager.
Responsibilities
- Leading and training the Guest Experience Team.
- Ensuring a best-in-class experience for new hires on their first day and during training.
- Ensuring all beverages are prepared in a timely manner according to menu and customer specifications.
- Able to execute and train on all Front of House positions in order to support a smooth service.
- Dialing espresso grinders daily and continually monitoring espresso quality.
- Accurately inputting orders through POS system to ensure efficient communication with service line, coffee bar and smoothie bar.
- Setting up and closing down the barista and smoothie stations at the start and end of each shift while maintaining cleanliness and sanitization of workspace and bar equipment.
- Conduct above and beyond training for relevant team members, ensuring a top-tier experience.
- Supporting other restaurant tasks and teammates as required.
Requirements
- 1 - 5 years of team leadership experience.
- NY FOOD HANDLERS CERTIFICATE IS REQUIRED
- Preferred but not required: 1 year Barista experience
Skills
- Excellent communication skills; ability to communicate effectively, respectfully and work well with others in a team based setting
- Interest in coaching and developing others
- Ability to execute and thrive in a fast-paced environment
- Exceptional time management and organizational skills with the ability to multitask when required
- Be able to work in a standing position for extended periods of time
- Availability to work days, evenings, and weekends as business requires
- A commitment of at least 5 days per week and 30-40 hours per week is required.
- General understanding of food safety and public health practices
Location
- New York City
Work Type
- Full Time
Experience Level
- 1-5 years of team leadership experience
Salary/Compensations
- $20/hour + tips ($4-$7/hour on average)
Benefits
- paid time off for Full Time staff
- substantial discount on Impact Kitchen products
- flexible scheduling
About the Company
- Impact Kitchen is a nutrition focused all day restaurant & cafe serving breakfast, brunch, lunch & dinner.
- We are 100% free of gluten, refined sugars and seed oils.
- Founded in Toronto in 2015, Impact Kitchen is the brainchild of two incredible innovators: personal trainer and nutrition expert Josh Broun, and M·A·C Cosmetics co-founder Frank Toskan.
- In addition to our restaurant presence, Impact Kitchen fuels many major league sports teams and top athletes through catering and culinary partnerships.
- We are Passionate & Purposeful
- We honour our food philosophy and make sustainable decisions while providing world-class hospitality.
- We are Impacting the Community
- We connect, inspire and make an Impact together, every day.
- We are Building for the Future
- We are constantly evolving and building for a better tomorrow.
- Impact Kitchen prides itself on creating an incredible environment for those inside and outside our organization.
- We think like a professional team and are always training for the championship.
Equal Opportunity
- Impact Kitchen feeds a diverse community and is made stronger by a diverse team.
- We welcome and encourage applications from our entire community equally.
- As an Equal Opportunity Employer, the decision to hire is based solely on business needs, experience and future potential.
- Hiring is not determined or influenced by any classification of an individual as protected by the laws that govern the region for which the prospective individual would work within.
- This is true for all practices and policies within the employee journey/lifecycle.
- Impact Kitchen supports alternative ways to interview and encourages applications from individuals with disabilities.
- Should you require a reasonable accommodation, please indicate in your application.
- Both Impact Kitchen management and the applicant share responsibility to communicate and reasonably accommodate.