Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this APPLICATION & TECH SUPP SPEC 1 role.

Rezi rewrites your resume against City of Toronto's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the APPLICATION & TECH SUPP SPEC 1 posting at City of Toronto — free, in seconds.

About the Role

The Application & Technical Support Specialist 1 provides advanced technical support, infrastructure services, and front-line troubleshooting to enable Toronto Water staff to deliver essential services effectively and reliably.

Responsibilities

Provide advanced technical support for audio-visual room configuration, field devices, desktops, laptops, mobile devices, printers, and line-of-business applications, frequently traveling to off-site locations.
Deliver exceptional customer service, ensuring timely resolution while adhering to established service standards.
Plan and execute hardware/software deployment, configuration, upgrades, and lifecycle maintenance.
Document and track support cases, ensuring accuracy, proper escalation, and compliance with SLAs.
Lead team in identification and resolution of issues and problems.
Configure and maintain server, network, and endpoint infrastructure.
Participate in information security investigations, threat analysis, mitigation activities, and incident response.
Manage data security, access control, authentication mechanisms, and Active Directory administration.
Liaise with internal and external stakeholders to resolve issues, recommend preventative solutions, and support continuous improvement initiatives.
Develop technical documentation, training materials, and user guidelines.
Prepare executive-level reports summarizing findings, metrics, or recommendations.
Participate in the evaluation of technologies, tools, and processes, providing recommendations for service enhancements.
Perform capacity planning, maintaining assets inventory and tracking software lifecycle information.
Provide training to clients in the use of technology.
Availability for after-hours emergency support and scheduled standby rotation.

Requirements

Considerable experience delivering end-user technical support in a large enterprise environment, including asset management, hardware deployment, authentication services, file/print services, and remote access.
Strong, hands-on experience supporting enterprise meeting rooms, including diagnosing and resolving audio, video, and screen-sharing issues, as well as supporting in-the-moment meeting escalations.
Considerable experience maintaining desktop and mobile computing hardware, client/server operating systems.
Experience with four or more of the following: Unified Endpoint Management tools, Cloud and on-prem platforms and technologies, Mobile Device Management tools, Application Delivery Platforms, Directory Services & DNS, Privileged access & secure remote support, Scripting languages, Audio visual and digital signage systems, Field Devices Management tools, Printer Management tools, Assets Management tools, Software Lifecycle Management tools.
Considerable experience configuring, administering, and maintaining permissions, security, and user rights in an Active Directory domain environment.
ITIL certification, CompTIA A+, plus one or more additional recognized certifications (e.g., Microsoft Certification, Microsoft Modern Desktop Administrator Associate, CompTIA Security+).
Support ticketing system experience.
PowerShell or scripting experience for basic automation.
Valid Ontario Class G driver's license and access to a motor vehicle for business travel within the GTA.
Post-secondary education in Computer Science, Business/Information Technology, or an equivalent combination of education and related experience.
Ability to lift/move equipment/boxes up to 40lbs.
Knowledge of current/emerging computing, communication, cloud, and datacenter technologies.
Ability to work under time constraints and meet deadlines.
Ability to work independently or cooperatively within a team.
Ability to work on several projects concurrently.
Good analytical and organizational skills.
Good verbal and written communication skills.
Detail-oriented with demonstrated problem-solving abilities.
Excellent interpersonal, listening, verbal, and written communication skills, with the ability to convey information to both technical and non-technical audiences.
Strong customer service focus, teamwork orientation, and collaboration skills.
Demonstrated analytical thinking, sound judgment, and effective problem-solving in complex technical environments.
Ability to organize, prioritize, and manage multiple tasks to meet operational deadlines.
Ability to develop procurement documentation and formal requests for technology services/equipment.
Ability to build and maintain stakeholder relationships across diverse teams.
Commitment to promoting equity, diversity, inclusion, and respectful workplaces.
City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Skills

Technical Support
Infrastructure Services
Troubleshooting
Audio-visual configuration
Field device support
Desktop support
Laptop support
Mobile device support
Printer support
Line-of-business application support
Customer service
Hardware deployment
Software deployment
System configuration
System upgrades
Lifecycle maintenance
Support case documentation
Service Level Agreement (SLA) compliance
Issue resolution
Problem resolution
Server maintenance
Network maintenance
Endpoint maintenance
Information security
Threat analysis
Incident response
Data security
Access control
Authentication mechanisms
Active Directory administration
Stakeholder liaison
Preventative solutions
Continuous improvement
Technical documentation
Training material development
User guideline development
Executive reporting
Technology evaluation
Process improvement
Capacity planning
Asset management
Software lifecycle management
Client training
Unified Endpoint Management
Cloud platforms
On-prem platforms
Mobile Device Management
Application Delivery Platforms
Directory Services
DNS
Privileged access
Secure remote support
Scripting languages
Audio visual systems
Digital signage systems
Field Devices Management
Printer Management
Assets Management
Software Lifecycle Management
ITIL
CompTIA A+
CompTIA Security+
Microsoft Certification
Microsoft Modern Desktop Administrator Associate
PowerShell
Automation
Analytical thinking
Organizational skills
Problem-solving
Interpersonal skills
Listening skills
Verbal communication
Written communication
Customer service focus
Teamwork
Collaboration
Judgment
Task prioritization
Relationship building

Location

60 Tiffield Road

Work Type

Full-Time
Temporary
Onsite

Experience Level

Considerable experience
4+ years experience

Education Level

Post-secondary education in Computer Science, Business/Information Technology or equivalent

Salary/Compensations

$49.66 - $54.43 per hour

Benefits

Access to a motor vehicle for business travel

About the Company

Toronto Water provides advanced technical support, infrastructure services, and front-line troubleshooting to enable staff to deliver essential services effectively and reliably.
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
The City of Toronto is committed to creating an accessible and inclusive organization.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
Disability-related accommodation during the application process is available upon request.

Equal Opportunity

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
Commitment to promoting equity, diversity, inclusion and respectful workplaces.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
Disability-related accommodation during the application process is available upon request.