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About the Role

The City of Toronto’s Technology Services Division is seeking an experienced IT Asset Management professional to manage and optimize the lifecycle of IT assets, ensuring accurate tracking, compliance, cost efficiency, and alignment with organizational needs. This role supports the implementation, administration, and enhancement of Technology Asset Management processes and tools, contributing to the effective governance and lifecycle management of software and hardware assets.

Responsibilities

Perform analysis of enterprise and divisional hardware & software assets, including license type and discovery data.
Monitor compliance and perform reconciliations against various agreements and contracts.
Conduct proactive asset management activities, liaising with divisional staff to ensure accurate asset data and compliance.
Identify and document key contractual and lifecycle attributes for tracking.
Support the planning, assessment, procurement, deployment, and disposal of hardware and software assets.
Maintain and administer Technology Asset Management records and reporting.
Ensure accurate asset data entry and upkeep of hardware and software inventories.
Generate regular reports and dashboards to support compliance and cost optimization.
Coordinate the timely resolution of asset-related issues to support service quality and operational efficiency.
Conduct research and evaluation of hardware & software asset data as part of the ongoing audit and make recommendations on compliance.
Ensure the timely and effective resolution of asset-related issues, leveraging Technology Asset Management expertise.
Participate in continuous improvement initiatives within asset management processes and operations.
Maintain compliance schedule for enterprise and divisional hardware & software assets throughout their lifecycle.
Liaise with hardware and software owners and support daily operational activities, including generating usage and compliance reports.
Conduct regular inventory audits and assist in developing and improving processes and procedures.
Monitor Technology Asset Management Critical Success Factors (CSFs) and Key Performance Indicators (KPIs).
Take appropriate actions to maintain target performance, address variances, and support continuous improvement.
Interface with other IT processes and teams, including the ServiceNow platform team, to ensure alignment and integrity of asset data.
Respond to user inquiries, investigate and analyze issues, and develop resolutions and/or action plans.
Provide support to users on asset management processes and tools.
Review and update asset management documentation, manuals, standards, and procedures.

Requirements

Post Secondary education in Computer Science, Information Technology, or a related field, or an equivalent combination of education and experience.
Considerable experience in hardware and software asset management, including asset management processes, lifecycle management, governance, and controls.
Considerable experience using ServiceNow, including asset management modules (HAM/SAM) and asset management reporting capabilities.
Considerable experience creating and analyzing asset reports, investigating discrepancies, and supporting resolution activities.
Considerable experience gathering, documenting, and coordinating business and technical requirements, and supporting system enhancements in collaboration with technical teams.
Experience reconciling asset data across systems (e.g., discovery tools, CMDB, and asset inventories), identifying discrepancies, and taking corrective actions to ensure data accuracy and consistency.
ITIL and/or Asset Management (HAM, SAM) certification is an asset.
Excellent interpersonal skills with the ability to establish and maintain effective working relationships with all levels of staff and external contractors.
Excellent verbal and written communication skills in order to communicate detailed technical information to a variety of audiences.
Ability to work independently and cooperatively in a team environment.
Ability to work under time constraints and meet deadlines.

Skills

Hardware and software asset management
Asset management processes
Lifecycle management
Governance and controls
ServiceNow
ServiceNow asset management modules (HAM/SAM)
ServiceNow asset management reporting
Asset reporting and analysis
Requirement gathering and documentation
System enhancement support
Data reconciliation
ITIL
Asset Management (HAM, SAM) certification

Location

703 Don Mills Rd., North York, ON M3C 3N3 (Hybrid)

Work Type

Full-Time
Temporary (12 months)
Hybrid

Experience Level

Considerable experience in hardware and software asset management
Considerable experience using ServiceNow
Considerable experience creating and analyzing asset reports
Considerable experience gathering, documenting, and coordinating business and technical requirements
Experience reconciling asset data across systems

Education Level

Post Secondary education in Computer Science, Information Technology, or a related field, or an equivalent combination of education and experience.

Salary/Compensations

$52.38 - $57.39 per hour

About the Company

The City of Toronto is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
The City of Toronto is committed to creating an accessible and inclusive organization.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

Equal Opportunity

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
Learn more about the City’s commitment to employment equity.
Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
Disability-related accommodation during the application process is available upon request.
Learn more about the City’s Hiring Policies and Accommodation Process.