Part-time Operations Dispatch-French/Spanish an asset
Scandinavian Building Services · CA
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About the Role
Scandinavian Building Services is seeking an Operations Dispatch (Part-time) to join their team. This role is crucial for managing work orders, client inquiries, and internal communications to ensure smooth operations.
Responsibilities
- Input and coordinate all incoming work orders, ensuring accuracy of information.
- Navigate various customer portals to manage end-to-end work order flow.
- Act as the first point of contact for client inquiries or escalations, responding quickly and accurately.
- Maintain an excellent understanding of client requirements and ensure they are communicated across the organization.
- Oversee all communications for large clients, providing follow-up and coordinating with departments nationwide.
- Generate reports using Microsoft Excel and customer portals.
- Assist with internal employee troubleshooting using available manuals and documents.
- Manage tight timelines and deadlines.
- Adhere to Company Core Values: Service, Motivate, Respect and Connect.
- Perform any other tasks as required.
Requirements
- Minimum of 1-3 years of customer service and administrative experience.
- Excellent verbal and communication skills in English.
- Strong knowledge of Microsoft Excel required.
- Ambitious, enthusiastic, and enjoys working in a fast-paced environment.
- Innovative thinking, high attention to detail, problem-solving, and analytical skills.
- Flexibility and adaptability required.
- Works effectively in a team environment to build and maintain relationships with all departments.
- Experienced in high-pressure and stressful situations.
- Able to prioritize tasks in a professional and efficient manner.
- Reliable, trustworthy, and committed to career goals.
- Good work ethic and able to work independently.
- Works a flexible schedule that may include day, evening, overnight, and weekend shifts.
- Provides coverage for employee absences, including sick leave, vacations, and other planned time off.
Skills
- Multitasking
- Independent decision-making
- Oral communication
- Written communication
- Microsoft Excel
- Customer service
- Administrative experience
- Problem-solving
- Analytical skills
- Flexibility
- Adaptability
- Teamwork
- Prioritization
Location
- Remote
Work Type
- Part-time
- Remote
- Contract
Experience Level
- 1-3 years
About the Company
- Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years.
- Started as a small family-owned and operated business in Edmonton, Alberta in 1956.
- Offers full-service janitorial and building maintenance across Canada.
- Core values: Service, Motivate, Respect, and Connect.
Equal Opportunity
- Scandinavian Building Services is an equal opportunity employer who values a diverse workplace.
- Recognizes the strength that comes from different experiences, backgrounds and perspectives.
- Welcomes all candidates to apply.
- Believes it is important that all people have access and opportunity to be employed, to be valued and to be respected.