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About the Role

As a Senior Manager, Business Operations within the Digital One business, you will lead strategic client, vendor, and partner relationships while driving operational excellence. This role combines external partnership management with operational leadership, focusing on growth, performance optimization, risk management, and scalable execution.

Responsibilities

Lead and grow strategic relationships with clients, vendors, and third-party partners to drive business value and long-term growth.
Serve as a trusted advisor to senior client stakeholders, executive sponsors, and internal business leaders.
Negotiate contracts, service agreements, and commercial terms to achieve favorable operational and financial outcomes.
Resolve complex issues and lead escalations while maintaining strong stakeholder relationships.
Oversee vendor governance, performance management, and service delivery against established commitments and expectations.
Develop and execute operational strategies that improve scalability, efficiency, risk management, and business performance.
Establish performance metrics, reporting frameworks, and governance processes to measure operational and partnership success.
Collaborate with product, technology, finance, legal, procurement, risk, and client-facing teams to align priorities and execution.
Drive process improvement initiatives through data-driven decision-making and operational best practices.
Lead, coach, and develop high-performing teams through growth, transformation, and change initiatives.
Present strategic recommendations, operational insights, and business performance results to executive leadership.
Identify and mitigate operational, financial, and partnership risks to support business continuity and successful outcomes.

Requirements

Bachelor’s degree or equivalent combination of education, training, and relevant experience.
Experience leading business operations, strategic partnerships, vendor management, or enterprise initiatives.
Demonstrated success managing executive-level client and stakeholder relationships.
Strong contract negotiation, commercial management, and service-level agreement experience.
Proven ability to influence senior leaders, navigate complex stakeholder environments, and resolve challenging situations.
Expertise in operational excellence, process optimization, governance, and performance management.
Strong analytical skills with the ability to leverage data, KPIs, and business metrics to drive decisions.
Excellent communication, presentation, negotiation, relationship management, and conflict resolution skills.
Ability to manage multiple priorities across internal operations and external partnerships.
Experience leading, coaching, and developing high-performing teams.
Experience within digital banking, financial services, fintech, SaaS, or technology-enabled business environments.
Knowledge of vendor governance, procurement, contract management, and third-party risk management practices.
Experience leading executive business reviews, client success programs, and partnership growth initiatives.
Proficiency with business intelligence, operational reporting, workflow management, and performance measurement tools.

Skills

Business Operations
Strategic Partnerships
Vendor Management
Enterprise Initiatives
Client Relationship Management
Stakeholder Management
Contract Negotiation
Commercial Management
Service Level Agreements (SLAs)
Operational Excellence
Process Optimization
Governance
Performance Management
Analytical Skills
Data Analysis
KPIs
Business Metrics
Communication
Presentation
Negotiation
Relationship Management
Conflict Resolution
Team Leadership
Coaching
Development
Digital Banking
Financial Services
Fintech
SaaS
Technology-enabled Business
Procurement
Third-Party Risk Management
Business Intelligence
Operational Reporting
Workflow Management
Performance Measurement Tools

Work Type

Full time

Experience Level

Experienced

Education Level

Bachelor's degree or equivalent combination of education, training, and relevant experience.

Salary/Compensations

$125,850.00 - $213,950.00

Benefits

Opportunities to make an impact in fintech
Personal and professional learning
Inclusive, diverse work environment
Resources to give back to your community
Competitive salary and benefits

About the Company

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?
FIS is committed to providing its employees with an exciting career opportunity and competitive compensation.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Equal Opportunity

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.