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About the Role
As a product manager of the Claims Workflow Product team, you will lead the product strategy at the epicenter of customer trust, associate experience, and operational risk across Operational Workflows and Customer Communications. Leading four dedicated engineering pods, you will drive foundational platform modernizations and eliminate operational friction across our dispute lifecycles. If you are a strategic product leader, ready to manage scaled operational complexity, optimize end-to-end associate workflows, and build high-impact servicing capabilities, this may be the role for you!
Responsibilities
- Drive foundational platform modernizations
- Eliminate operational friction across dispute lifecycles
- Manage scaled operational complexity
- Optimize end-to-end associate workflows
- Build high-impact servicing capabilities
Requirements
- Currently have, or are in the process of obtaining a Bachelor's or Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
- Bachelor's degree in any field and at least 3 years of Product Management experience
- Experience translating business strategy and analysis into consumer facing digital products
Skills
- Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
- Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
- Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
- Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
- Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Location
- McLean, VA
- New York, NY
- Wilmington, DE
Work Type
- full-time
Experience Level
- Manager
- 3 years of Product Management experience
Education Level
- Bachelor's Degree
- Master's Degree
Salary/Compensations
- McLean, VA: $164,800 - $188,100
- New York, NY: $179,700 - $205,100
- Wilmington, DE: $149,800 - $171,000
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
About the Company
- Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
- We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
Equal Opportunity
- Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
- Capital One promotes a drug-free workplace.
- Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.