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About the Role
Capital One’s Customer Data Product team is building a data destination of platforms, products, and processes that is well-managed and easy to govern, and where data is easy to find, understand, and use to enable real-time intelligent experiences. The Product Manager for the Customer Restrictions team plays a critical people leadership role in achieving our goals. This role is crucial for transforming the data experience for all of our customer personas across Small Business Bank and will play a leading role in shaping local and partner roadmaps as we define shared capabilities that can be scaled across our line of business, and Enterprise.
Responsibilities
- Demonstrate proficiency in human-centered product management, focusing on customer needs to innovate solutions.
- Deliver game-changing outcomes by focusing on leverage and execution excellence.
- Leverage technology to deliver innovative and resilient solutions that enable both near-term and long-term value.
- Identify and resolve complex problems to deliver outcomes while mitigating product risks.
- Lead cross-functional teams to solve customer problems and drive organizational alignment.
Requirements
- Intellectually curious, comfortable with ambiguity, and eager to learn.
- Strong communicator and influencer, able to articulate complex ideas clearly.
- Action-oriented with the ability to overcome roadblocks and prioritize work.
- Passionate about customer focus and product development.
- Willingness to learn new things and technologies.
- Team player with the ability to work with diverse people and establish relationships.
- Experience translating business strategy and analysis into consumer-facing digital products.
Skills
- Product Management
- Data Products
- Customer Experience
- Fraud Protection
- Real-time Data
- Agile Methodologies
- Roadmap Development
- Cross-functional Team Leadership
- Business Strategy
- Digital Products
Location
- McLean, VA
- New York, NY
- Philadelphia, PA
- Wilmington, DE
Work Type
- Full-time
Experience Level
- Manager
Education Level
- Bachelor's Degree in a quantitative field, Business or Marketing
- Master's Degree in a quantitative field, Business or Marketing
- Bachelor's degree in any field and at least 3 years of Product Management experience
Salary/Compensations
- McLean, VA: $164,800 - $188,100
- New York, NY: $179,700 - $205,100
- Philadelphia, PA: $149,800 - $171,000
- Wilmington, DE: $149,800 - $171,000
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
About the Company
- Capital One's Product Management is a craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
- Capital One believes its portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms society and the industry.
Equal Opportunity
- Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
- Capital One promotes a drug-free workplace.
- Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.