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About the Role

The Deposit Fraud Decisioning Product Manager will focus on protecting customers from account takeover and scams in key customer experiences. This role will be responsible for working across engineering, business analysts, data science, and with partner teams to craft journeys that aim to perfectly predict potential risk and guide customers and associates after an automated decision flags them for risk. This is a highly collaborative role, working closely with product managers across Capital One in the Retail Bank and Enterprise teams, designers, engineers, data scientists, operations, and business partners to continue to evolve our strategy.

Responsibilities

Setting and delivering the decisioning and treatment framework to ensure profitable customer acquisition through digital and digital-human interactions.
Building cutting-edge solutions by working with customers, frontline associates, designers, technologists, analysts, marketers, and data scientists.
Driving change by asking bold questions, starting small, testing, and learning.
Sharing insights and stories that influence product development and problem-solving approaches.
Initiating a self-supporting community by providing resources and tools.
Solving the right problems and identifying incorrect ones.

Requirements

Currently have, or be in the process of obtaining, a Bachelor's or Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing.
Alternatively, a Bachelor's degree in any field and 4 years of Product Management experience.
Experience translating business strategy and analysis into consumer-facing digital products.

Skills

Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions.
Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence.
Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value.
Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks.
Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment.

Location

McLean, VA
New York, NY

Work Type

Full-time

Experience Level

Senior Manager
4 years of Product Management experience

Education Level

Bachelor's Degree
Master's Degree

Salary/Compensations

McLean, VA: $200,700 - $229,100
New York, NY: $219,000 - $249,900

Benefits

Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

About the Company

At Capital One, we believe great products begin with a deep understanding of our customers.
We pioneered the use of predictive modeling to individually personalize credit card offers.
We use technology and face-to-face conversations to understand the human problems associated with money and finances.
In the Consumer Bank, we combine a human-centered approach with data-driven decision making to design, build and test financial experiences.
We challenge ourselves to spend less time planning, more time doing, and see the world through the eyes of our customers.
At the heart of any bank account, customers move and manage their money.
Bad actors are constantly evolving to scam or steal from our customers.
Our mission is to make it seamless for good customers to use their account day in, day out, while making it impossible for bad actors to get in.
We build the intelligent data-driven brain behind customer experiences, managing policies, models, and data integrations.
We design empathetic, trust-building experiences for customers and associates when a decision requires a human touch.
We are a team of strategists, builders, and customer advocates who thrive on solving complex problems at the intersection of technology, data, and human experience.

Equal Opportunity

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
Capital One promotes a drug-free workplace.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.