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About the Role
The Intake Coordinator role is the initial point of contact for clients and acts as a resource for key customers. This role is an integral position within the Customer Contact Centre team, assuring Lifemark provides early treatment intervention and access for patients requiring quality treatment services. The ability to interact with staff, patients, and customers/adjusters in a fast-paced environment with a high level of professionalism and confidentiality is crucial. The ideal individual has the capacity to work well under tight timelines while remaining flexible, proactive, resourceful, and efficient. Expert-level written, verbal communication, and interpersonal skills are required, as well as strong decision-making ability and attention to detail. This person must be exceptionally well-organized, flexible, and enjoy the challenges of supporting a variety of key customers.
Responsibilities
- Act as the initial point of contact for client companies
- Receive incoming calls from customers and record new referrals within the client intake system
- Verify information and coordinate assessment times with the network of clinics
- Book appointments via the internal booking system
- Correspond with clinics via email with patient/caller inquiries
Requirements
- Have 2+ years of previous customer service/administrative experience
- Possess advanced written and verbal communication skills with a strict attention to detail
- Possess strong interpersonal skills to maintain customer relationships with client companies and patients
- Have the ability to prioritize under pressure
- Possess strong computer skills, specifically in MS Word, Excel and aptitude for database software
- Possess exceptional organizational skills, work independently, take initiative and have a strong work ethic
Skills
- Professionalism
- Confidentiality
- Flexibility
- Proactiveness
- Resourcefulness
- Efficiency
- Written communication
- Verbal communication
- Interpersonal skills
- Decision making
- Attention to detail
- Organization
- MS Word
- MS Excel
- Database software aptitude
- Work ethic
Location
- Remote - Canada
Work Type
- Permanent
- Full-time
- Remote
Experience Level
- 2+ years of previous customer service/administrative experience
Education Level
- Post-Secondary education is an asset
Benefits
- Accommodations are available on request for candidates taking part in all aspects of the selection process.
About the Company
- Lifemark welcomes and encourages applications from people with disabilities.
- Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.
- We are committed to creating an inclusive environment where people from all backgrounds can thrive.
- Improving inclusion and equity is a collective responsibility.
- Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.
- Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process.
Equal Opportunity
- Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
- Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.
- We are committed to creating an inclusive environment where people from all backgrounds can thrive.
- Improving inclusion and equity is a collective responsibility.
- Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.
- Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process.