Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Infrastructure Analyst II role.
Rezi rewrites your resume against Computer Task Group, Inc's job description. Free.
Tailor your resume to this Infrastructure Analyst II role.
Rezi rewrites your resume against Computer Task Group, Inc's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Infrastructure Analyst II posting at Computer Task Group, Inc — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Infrastructure Analyst II posting at Computer Task Group, Inc — free, in seconds.
About the Role
CTG is seeking to fill an Infrastructure Analyst II opening for our client. This role supports infrastructure operations, maintenance, patch management, and incident resolution, coordinating technical changes across infrastructure and application teams while minimizing operational risk.
Responsibilities
- Coordinate between the patch management team and application teams to communicate patching requirements, schedules, and deployment plans.
- Respond to and resolve help desk escalations and technical incidents by analyzing, troubleshooting, and isolating issues.
- Perform system maintenance activities, including patching, health checks, operating system updates, change validation, and configuration management in accordance with Standard Operating Procedures (SOPs).
- Maintain accurate documentation for change schedules, patch deployments, maintenance activities, and related procedures.
- Facilitate meetings, coordinate technical discussions, and provide timely status updates to technical teams and management.
- Use basic diagnostic tools to troubleshoot system issues and research solutions for anomalies; escalate complex issues to senior staff as needed.
- Complete master work orders, request-based tasks, and other assigned infrastructure activities.
- Participate in team projects and provide coaching and guidance to less experienced staff.
- Identify opportunities to improve procedures and operational efficiency and document approved process changes.
- Complete scheduled evening responsibilities and other related duties as assigned.
- Adhere to organizational risk, regulatory, audit, security, and internal control standards and escalate identified risks appropriately.
- Promote a customer-focused environment that supports diversity and reflects the organization's values.
Requirements
- Minimum of 4 years of combined higher education and/or relevant work experience.
- Experience in an IT infrastructure or operations environment.
- Experience with change scheduling tools and IT service management (ITSM) platforms such as ServiceNow or Jira.
- Strong troubleshooting, problem-solving, and organizational skills.
- Ability to read, understand, and apply technical information.
- Proven written and verbal communication skills, including experience communicating technical issues and status updates to management.
- Strong customer focus with the ability to manage multiple priorities and competing demands.
- Detail-oriented with strong documentation and coordination skills.
Skills
- Patch management
- Incident resolution
- System maintenance
- Change validation
- Configuration management
- Documentation
- Troubleshooting
- Problem-solving
- Organizational skills
- Communication skills
- Customer focus
- Coordination skills
Location
- Buffalo, NY
Work Type
- 12 months
Experience Level
- 4 years of combined higher education and/or relevant work experience
- 5 or more years of combined higher education and/or relevant work experience
Education Level
- Bachelor's degree in a technology-related field
- ITIL, change management, or related certifications
- Additional certifications or specialized training in relevant technologies
About the Company
- CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge.
- Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together.
- Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts.
- With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions.
- We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.
- Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society.
- Our culture is built by the people who work at CTG, the values we hold, and the actions we take.
- At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey.
- For more information, visit www.ctg.com.
Equal Opportunity
- CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
- CTG is an Equal Opportunity Employer.
- CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law.
- CTG is fully committed to promoting employment opportunities for members of protected classes.