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About the Role

As a Case Manager II at Bayview SAFE Navigation, you will provide comprehensive support services to individuals and families experiencing homelessness. Your role involves assessing needs, developing service plans, and connecting clients with resources to help them regain stability and move towards permanent housing, empowering them to overcome barriers and achieve self-sufficiency.

Responsibilities

Conduct comprehensive assessments of individuals experiencing homelessness to identify their needs, strengths, and goals.
Develop individualized case plans in collaboration with clients, addressing their immediate and long-term needs, such as housing, employment, healthcare, and social support.
Connect clients with appropriate resources and services, such as housing programs, mental health services, substance abuse treatment, job training, and legal assistance.
Advocate for clients' rights and needs within the shelter and in the community, including liaising with social service agencies, government entities, and community organizations.
Provide immediate support and intervention during crisis situations, such as mental health crises, substance abuse relapses, domestic violence incidents, or medical emergencies.
Regularly monitor clients' progress, document interactions, and maintain accurate and confidential case records.
Update case plans as necessary based on clients' changing needs.
Offer emotional support, guidance, and counseling to clients, helping them develop coping skills, problem-solving abilities, and positive relationships.
Facilitate workshops and group sessions on life skills, including budgeting, job readiness, communication skills, and conflict resolution.
Collaborate with other case managers, shelter staff, and external service providers to ensure coordinated and holistic care for clients.
Assist in evaluating the effectiveness of the shelter's programs and services, providing feedback and recommendations for improvement.
Stay updated on best practices in case management, homelessness, and related fields through ongoing training and professional development opportunities.
Perform other duties as assigned.

Requirements

Prior experience working with vulnerable populations, volunteering at homeless shelters or community organizations, or participating in internships or practicums in social services can be advantageous.
Demonstrate a commitment to social justice and a desire to support those experiencing homelessness.
Basic knowledge and understanding of homelessness issues, social services, and community resources in San Francisco are beneficial.
Familiarity with trauma-informed care, cultural competency, and client-centered approaches is valuable.
Knowledge of relevant laws, regulations, and policies related to homelessness and social services is advantageous.
Excellent interpersonal and communication skills to establish rapport, actively listen, and effectively communicate with clients, colleagues, and external stakeholders.
Basic organizational and time management skills to handle caseloads, maintain documentation, and meet deadlines.
Empathy and compassion to provide support and assistance to individuals experiencing homelessness.
Problem-solving skills to identify client needs, navigate resources, and address barriers.
Cultural sensitivity and the ability to work with individuals from diverse backgrounds.
Demonstrate a commitment to professional development.
Familiarity with the philosophy and approach of Harm Reduction, Motivational Interviewing, and Housing First Approach to care for homeless population.
Experience with electronic data collection, input, and information maintenance.
Proven ability to collaborate with other agencies.
Understanding of the issues faced by disenfranchised populations.
Availability to work occasional evenings and weekends.
Clinical supervision toward licensure is available for those on a BBS licensure track if selected.
Must be computer literate.
Must have excellent verbal communication skills.
Be committed to the mission of Bayview Hunters Point Foundation and possess a good working knowledge of and sensitivity to individuals with substance abuse and/or mental health issues such as PTSD, psychosis, borderline behaviors, bipolar, etc.
Ability to design, plan, and implement program services, with an emphasis on building accountability for program participants.
Ensure the health and safety of program participants and thorough management of the physical plant.
Prepared to respond to emergencies with clear thinking and swift action.
Regular and reliable job attendance.
Effective verbal and written communication skills.
Proficiency in computer skills, including knowledge of Microsoft Office, Avatar, internet browsers, etc.
Exhibit respect and understanding of others to maintain professional relationships.
Independent judgement in evaluation options to make sound decisions.
Ability to work effectively in an open office environment surrounded by moderate noise and distractions.
Frequently required to sit; occasionally walk and stand; travel from the building to other sites.
Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.
The employee must be able to meet deadlines with time constraints.
May be asked to occasionally work irregular or extended hours while performing job duties.
Valid California’s Driver’s License (if duties require).
Able to meet required state, federal, local and BVHP standards.
Live Scan fingerprinting and TB clearance as well as any other medical vaccinations may be required.
At least two COVID-19 vaccinations (preferred).
Candidates selected for this position will be subject to a comprehensive background check clearance.

Skills

Interpersonal skills
Communication skills
Organizational skills
Time management skills
Empathy
Compassion
Problem-solving skills
Cultural sensitivity
Computer literacy
Verbal communication skills
Written communication skills
Microsoft Office proficiency
Avatar proficiency
Internet browser proficiency

Location

San Francisco

Work Type

Full-time
Occasional evenings
Occasional weekends
Occasional irregular or extended hours

Experience Level

Entry-level
4 years direct experience in case management

Education Level

Bachelors Degree in related field
Bachelors degree in social services, psychology or a related field

About the Company

Bayview SAFE Navigation provides support services to individuals and families experiencing homelessness.
Bayview Hunters Point Foundation's mission.