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About the Role

As Senior Manager, People Resolutions at VEG, you will lead the workplace investigations program, ensuring an equitable, consistent, and people-first approach to resolving complex workplace concerns. You will provide strategic oversight of the People Resolutions Partners and function, enabling equitable outcomes across the organization. This role involves triaging employee relations concerns, determining investigation ownership, and personally conducting highly complex investigations while coaching your team.

Responsibilities

Lead, coach, and develop the centralized People Resolutions Partner team, setting clear expectations and ensuring consistent, high-quality support.
Own VEG’s workplace investigations program and the standards, playbooks, and workflows that support it.
Oversee case intake, prioritization, and assignment based on complexity, sensitivity, and organizational risk.
Lead highly sensitive or enterprise-level investigations and advise leaders, PBPs, Labor Relations, Legal, and VQ partners on performance, corrective action, workplace conflict, accommodations, policy interpretation, and employment risk.
Own VEG’s accommodation program and the standards, playbooks, and workflows that support it.
Oversee case intake, prioritization, and assignment for accommodations.
Review investigation findings, recommendations, and documentation for quality, consistency, and objectivity.
Partner with Legal, Labor Relations, Compliance, and other Centers of Excellence to ensure practices align with company policy and applicable employment laws.
Use case data, hotline reports, accommodations, and engagement feedback to identify recurring themes and root causes.
Build reporting and metrics that improve timeliness, quality, outcomes, and organizational decision-making.
Partner across People Experience and Operations to strengthen leader capability, improve workplace culture, and reduce preventable risk through training, policies, proactive programs, and sustainable action plans.

Requirements

Bachelor’s degree in a related field or equivalent experience.
8+ years of progressive experience in Employee Relations, Labor Relations, Human Resources Business Partnering, Employment Law, or a related People function.
5+ years of experience leading complex, sensitive workplace investigations involving harassment, discrimination, retaliation, ethics concerns, leadership conduct, and other high-risk employee relations matters.
Experience leading and developing high-performing teams and building or improving employee relations programs, investigation practices, policies, and operational workflows.
Strong knowledge of employment law, workplace investigations, accommodations, and employee relations practices.
Judgment to balance compassion, fairness, business needs, and organizational risk while maintaining confidentiality and objectivity.
Strong communication and partnership skills, with the ability to build trust, influence decisions, and engage inclusively with frontline VEGgies, hospital and market leaders, VQ partners, and executives.
Highly organized, analytical, and adaptable, with the ability to manage competing priorities.
Ability to use workforce insights to recommend solutions.
Ability to approach new challenges with urgency, curiosity, and ownership in a fast-growing environment.

Skills

Workplace investigations
Employee relations
Labor relations
Human Resources Business Partnering
Employment Law
Workplace accommodations
Data analysis
Reporting
Communication
Partnership
Leadership
Team development
Policy interpretation
Risk mitigation

Location

White Plains, NY (for shuttle access)

Work Type

In-person (HQ)

Experience Level

Senior Manager
8+ years of experience
5+ years of investigation experience

Education Level

Bachelor's degree or equivalent experience

Salary/Compensations

$112,000 - $190,000

Benefits

Competitive compensation including bonus
Comprehensive health and wellness benefits starting on day one
Access to free therapy or counseling
Paid parental leave, up to 12 weeks at 100% of regular salary
Inclusive fertility and family-building care
Unlimited PTO
Generous employee referral program
Casual office attire
Ability to bring pets to work
Company laptop
Monthly cell phone reimbursement
Free parking
Shuttle from White Plains Metro-North station

About the Company

VEG was founded in 2014 with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience.
VEG has expanded rapidly with hospitals nationwide open 24/7/365, creating an ER experience focused on the needs of pets and pet parents.
VEG is committed to supporting its employees ('VEGgies') by empowering them to achieve great things, grow, and belong.
VEG is rethinking emergency care from every angle, including hospital operations and employee support.
The VEG Headquarters (VQ) team supports hospital operations through technology, recruitment, marketing, and ensuring resources are available.
VEG is a 2025 and 2026 certified Great Place to Work®.

Equal Opportunity

At VEG, diversity is a strength that fuels innovation and kindness.
VEG is devoted to creating an environment that reflects the diverse communities it serves, where different perspectives are welcomed and celebrated.
VEG focuses on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring everyone's perspective is considered.
Saying yes to VEG means helping build a culture where unique experiences and backgrounds contribute to a shared vision.