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About the Role

The Office of the City Administrator, Real Estate Division (RED) is seeking an experienced property management professional to serve as the San Francisco City Hall Building Manager. This role leads the full-service management and operation of City Hall, ensuring it is safe, well-maintained, and responsive to tenant and public needs. The position requires strong political awareness, advanced communication skills, exceptional customer service, and proven project, budget, and people management capabilities.

Responsibilities

Oversee day-to-day operations, maintenance, repairs, capital improvements, policies, and other facility functions; supervise staff and establish priorities and service expectations.
Serve as primary liaison between RED, tenant departments, elected officials, and executive leadership, providing regular building condition updates and operational communications.
Regularly assess building conditions and operational performance, work orders, and coordinate ADA, safety, and policy compliance across City Hall spaces.
Coordinate with RED facilities maintenance staff, San Francisco Public Works, and other partners to prioritize, track, and ensure timely completion of maintenance and repair projects.
Work with RED management to develop long range planning, budgets, and capital improvement funding needs.
Act as the main operational contact for elected officials, department heads, commissioners, and tenant departments; build effective tenant relationships and provide prompt, diplomatic customer service.
Communicate operational impacts, policy requirements, and building constraints with clarity and tact; provide guidance, conflict resolution, and interpretation of building policies.
Lead tenant onboarding and departmental moves; manage communication of tenant manuals, policies, and safety materials.
Serve as a key operational partner to the Sheriff’s Department on City Hall security matters and coordinate with RED’s Security & Access Control Manager on access systems and security infrastructure needs.
Lead City Hall emergency preparedness efforts, including drills, evacuation coordination, training, and compliance documentation.
Oversee key and access management and maintain a safe, secure, and well-maintained environment for staff, tenants, and visitors.
Diagnose and resolve complex building, safety, preservation, and access issues, often involving political sensitivities or high-profile stakeholders.
Represent City Hall operations in cross-departmental planning, emergency coordination, and policy discussions.
Partner closely with San Francisco Public Works, Sheriff’s Department, Arts Commission, Clerk of the Board, and other agencies to support coordinated operations.
Manage vendor and contractor performance to ensure quality, safety, preservation standards, and timely delivery of services (i.e., pest control, landscaping, window washing, greening).
Support sustainability strategies and building performance initiatives, working with engineers and the Civic Center Campus Manager to pursue ENERGY STAR or equivalent ratings and implement tenant-based greening programs.

Requirements

Possession of a baccalaureate degree from an accredited college or university.
Three (3) years of professional experience in property management (experience solely in residential property management is not considered qualifying); OR Three (3) years of professional experience directly developing and administering facility use policies and coordinating operations for a multi-use public or high-profile commercial property.
Additional experience as described above may be substituted for the required degree on a year-for-year basis. One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units.
Applicants must meet minimum qualification requirements by the final filing date unless otherwise noted.
Every application is reviewed to ensure that you meet the minimum qualifications.
Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications.

Skills

Strong political awareness
Advanced communication skills
Exceptional customer service
Proven project management capabilities
Proven budget management capabilities
Proven people management capabilities
Experience managing operations and supervising staff for a large high-profile, historic, or architecturally significant public or private building
Experience supervising and developing staff, establishing priorities and service expectations in a customer-focused environment
Effective partnership with multidisciplinary operational teams including engineering, custodial, trades, security, media services, and administrative staff
Proven ability to serve as the primary liaison to senior executives, elected officials, commissioners, and other politically sensitive stakeholders, handling escalations and high-priority needs with diplomacy
Strong experience preparing operational communications, policy documents, briefings, reports, and messaging for diverse audiences.
Experience delivering concierge-level service in complex public or corporate environments, managing competing demands while maintaining professionalism and service quality.
Familiarity with architects, historic preservation teams, and capital project staff, including development of long-term maintenance, preservation, sustainability, and space-planning strategies.
Experience creating multi-year maintenance plans, preservation strategies, risk mitigation plans, or space optimization strategies for a major public facility.
Skilled in emergency preparedness, security collaboration with law enforcement or related teams, and planning drills, evacuations, and continuity measures.

Location

San Francisco

Work Type

Full Time
Permanent Exempt

Experience Level

3 years of professional experience in property management
3 years of professional experience directly developing and administering facility use policies and coordinating operations for a multi-use public or high-profile commercial property

Education Level

Baccalaureate degree from an accredited college or university

Benefits

Employee Benefits Overview

About the Company

The Office of the City Administrator and its 20+ divisions and departments operate core internal and public-facing services in San Francisco.
Our vision is to lead the nation in public administration and to enable City departments to effectively deliver critical public services.
We aim to help the city run better, to connect San Francisco residents and constituents to the vital public services they seek, and to create a meaningful and diverse work culture that is the place of choice for people who are invested in a career in public service.
We are committed to ensuring that City services are inclusive, efficient, equitable, and culturally competent for San Franciscans of all races, ethnic backgrounds, religions, and sexual orientations.
This commitment requires comprehensive review and thorough analysis of existing practices and policies to remove barriers to real inclusion.
We are also committed to ensuring that we have a safe, equitable, and inclusive workplace for individuals of all races.
This includes creating opportunities for hiring, promotion, training, and development, for all employees, including but not limited to, Black, Indigenous, and people of color (BIPOC).
The Office of the City Administrator’s Mission and Vision
The Office of the City Administrator, Real Estate Division (RED) is a team of more than 300 staff delivering professional real estate services to a variety of City departments.
RED supports San Francisco’s public mission by delivering two essential services: Real Estate Transactions and Property Records, and Property and Facility Management.

Equal Opportunity

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.
Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.