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About the Role

The Global Security Operations Center (GSOC) Operator will monitor various screens and utilize multiple tools to detect, analyze, and alert others of incidents that may impact client personnel, products, property, or brand image. This role supports safety and security for corporate locations globally.

Responsibilities

Monitor CCTV, access control, and security systems across all assigned locations.
Monitor alarms, duress notifications, fire alarm systems, and other security-related platforms.
Identify, assess, and respond to unusual, suspicious, or potentially threatening activity.
Conduct routine system health checks and report equipment malfunctions or system issues.
Monitor employee travel and provide security-related support for personnel traveling domestically and internationally.
Monitor global security events, travel advisories, geopolitical developments, severe weather, natural disasters, civil unrest, and other events that may impact employee safety or business operations.
Assess travel to high-risk locations and provide appropriate notifications and escalations.
Utilize travel security resources, including International SOS, to monitor traveler activity and emerging security concerns.
Support traveler tracking, emergency notifications, and communications during travel-related incidents.
Coordinate with internal stakeholders and external resources when travel-related security concerns arise.
Maintain situational awareness of global events and emerging threats that may affect company personnel, assets, or operations.
Utilize Dataminr and other intelligence platforms to monitor real-time alerts, breaking events, emerging threats, and incidents that may impact employees, facilities, travel, or business operations.
Evaluate and validate alerts related to security incidents, severe weather, natural disasters, civil unrest, geopolitical developments, and other evolving situations.
Escalate relevant alerts and intelligence to the appropriate stakeholders in accordance with established procedures.
Monitor, acknowledge, and assess security, access control, fire, duress, and other alarm notifications.
Follow established response and escalation procedures for alarm activations and emergency events.
Notify appropriate site personnel, emergency responders, management, or designated contacts as required.
Maintain accurate documentation of alarm activations, response actions, and resolutions.
Receive, evaluate, and respond to security-related incidents and notifications.
Determine the appropriate level of response and escalation in accordance with established procedures.
Maintain communication with supervisors, site security personnel, EHS, Facilities, law enforcement, EMS, and other stakeholders as appropriate.
Ensure incidents are thoroughly documented and properly transitioned between shifts when ongoing.
Serve as a central communication hub during security incidents and emergency situations.
Support emergency response efforts by providing relevant information, camera coverage, access control data, and other available resources.
Initiate notifications and communications in accordance with established emergency procedures.
Monitor open-source intelligence, security notifications, travel advisories, weather events, and other information that may impact company personnel or operations.
Provide timely situational awareness updates and notifications to appropriate stakeholders.
Support monitoring efforts related to high-risk travel and other identified security concerns.
Monitor C-CURE access control activity and related security systems.
Support badge and access-related investigations, audits, and troubleshooting efforts as appropriate.
Document system issues and escalate technical problems to the appropriate department, vendor, or support resource.
Maintain clear, concise, and professional communication throughout the shift.
Provide thorough shift handovers, including active incidents, ongoing investigations, system issues, scheduled activities, and follow-up requirements.
Ensure critical information is effectively communicated to incoming personnel and appropriate supervisors.
Maintain accurate GSOC logs, incident reports, and operational documentation.
Record significant events, alarms, notifications, actions taken, and outcomes.
Ensure all reports are completed accurately, professionally, and in a timely manner.
Maintain records that support operational continuity, accountability, and compliance.
Support security operations through information sharing, monitoring, coordination, and incident support.
Assist with after-hours notifications and escalations involving security-related issues.
Monitor scheduled work activities, fire alarm bypasses, maintenance activities, and other operational events requiring GSOC awareness.
Coordinate with site security personnel and other departments when GSOC involvement is necessary.
Remain attentive and actively monitor assigned systems throughout their shift.
Follow established Standard Operating Procedures (SOPs), escalation protocols, and management directives.
Maintain professionalism, confidentiality, and accountability at all times.
Respond to incidents and requests in a timely, effective, and appropriate manner.
Accurately document all actions, decisions, and activities in designated systems and logs.
Complete all assigned responsibilities and ensure proper turnover whenever operationally feasible.

Requirements

Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
Possess a high school diploma or equivalent, or five (5) years of verifiable experience.
Minimum of two (2) years of military, law enforcement, government, or security experience.
Applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
A valid driver’s license will be required for driving positions only.

Location

Tarrytown, NY

Work Type

Full Time

Education Level

High school diploma or equivalent

Salary/Compensations

$27.88 / hour

Benefits

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
40 hours of vacation after one year of employment at eligible work assignments.

About the Company

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose.
While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Equal Opportunity

Allied Universal® is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.