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About the Role
As Concierge for the Macquarie Shopping Centre Branch, you will be the first point of contact for customers, assisting them and ensuring a seamless banking experience. You will greet customers, understand their inquiries, and guide them to the appropriate channels, while also building personal connections and demonstrating digital banking options.
Responsibilities
- Greet each customer and clearly understand their enquiry, guiding the customer to the appropriate channel
- Build personal connection with customers through meaningful conversations to enhance their experience
- Provide options for the customer through education and demonstration of in-branch technology and digital banking options
- Be aware of movements within the branch, ensuring it is running effectively and efficiently and that customers are satisfied with their experience
Requirements
- Proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
- Excellent communication skills and display all the right behaviours to maintain an approachable and professional demeanour
- Ability to manage customer expectations with a professional presence
- Genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
Skills
- Customer Service
- Communication Skills
- Professional Demeanour
- Customer Expectation Management
Location
- Macquarie Shopping Centre Branch
Work Type
- Part Time
- Onsite
Experience Level
- Not specified
Education Level
- Not specified
About the Company
- As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
- We have been serving our local communities for over 100 years with market leading products, services & technology.
- Working with us in RBS means you’ll positively impact our customers’ lives and ensure that when they need us, we’re there for them.
- At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples.
- You’ll be part of a community that’ll support you professionally and personally, every step of the way.
- Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.
Equal Opportunity
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