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About the Role

The Operations Manager is a central leader in ensuring successful delivery of security services across assigned client sites. This role oversees frontline hiring, staffing, scheduling, training, and operational compliance while serving as a critical support and escalation point for employees and clients. The Operations Manager will champion high‑quality service, workforce stability, and operational consistency by proactively addressing performance concerns, maintaining contractual staffing levels, and building strong client relationships.

Responsibilities

Manage the selection and placement process for new security professionals, including first-line supervisors.
Design and implement career development and performance improvement plans.
Evaluate low-performing employees for replacement, upgrade or transfer.
Make initial job offers and job transfers, offering rates, schedules and benefits in alignment with post contract requirements.
Maintain and publish weekly Open Post List and actively manage job openings within division/branch.
Create, modify and manage post schedules in WinTeam to ensure adequate coverage at all times.
Ensure schedules are properly maintained in WinTeam and are updated regularly.
Ensure all positions are staffed according to contract requirements and effectively manage branch overtime through proper scheduling and staffing.
Maintain a qualified, sufficient pool of flex personnel for backfill of vacant positions as needed.
Maintain regular proactive contact with Security Professionals to ensure all staff is being effectively utilized, properly trained, and ready for placement as needed.
Review “No Hours Report” with branch Human Resource staff on a weekly basis, and disposition employees who are on “active” status with no hours, in accordance with company policies.
Receive weekly timesheets and update WinTeam schedules as necessary.
Run weekly payroll according to company procedures.
Ensure records are properly maintained and updated to reduce payroll errors.
Resolve payroll discrepancies in a timely and efficient manner, and communicate status of such to affected employees.
Follow all company policies regarding timekeeping procedures, meal and rest period breaks, ensuring signatures and acknowledgements are properly documented.
Conduct weekly audits of timekeeping records to ensure accuracy.
Process requests for final paychecks, anniversary bonuses and other pay related issues, and execute the distribution of such pay.
Act as a Company representative in unemployment hearings, workers’ compensation hearings/depositions, union meetings, state agency activities, depositions, and other related liability matters.
Conduct disciplinary and counseling sessions with Security Professionals as needed in a proactive and professional manner.
Ensure all disciplinary and counseling issues are documented according to company standards, and that all issues receive proper follow up for resolution.
Initiate termination procedures as needed for voluntary and involuntary separations.
Execute termination meetings as necessary and complete all follow up documentation according to company standards.
Maintain high employee morale and low employee turnover through effective and proactive communications and timely problem resolution.
Ensure all hiring, counseling, disciplinary and termination procedures are executed in a consistent manner.
Ensure a smooth running operation by enforcing post specific policies and procedures through proper communication and training.
May utilize field training staff to assist in executing post-specific training.

Requirements

High School diploma or equivalent
Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Minimum of three (3) years of leadership experience in a high-volume workforce environment, preferably in the protective service industry
Work experience in successfully building and developing teams
Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
Basic understanding of financial principles, including budgeting and financial reporting
Ability to interpret simple financial data and use it to support decision-making

Skills

Microsoft Office
Business Intelligence tools
Leadership
Teamwork
Innovation
Agility
Client relations
Problem-solving
Networking
Financial principles
Budgeting
Financial reporting

Location

North America

Work Type

Full-time

Experience Level

3+ years leadership experience in a high-volume workforce environment

Education Level

High School diploma or equivalent
College degree in criminal justice, business administration, or a related field (preferred)

Benefits

Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually
Five sick days
Four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

About the Company

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose.
While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Equal Opportunity

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.