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About the Role
As a Regional Operations Director, you will lead a high-profile portfolio within a premier financial services environment, overseeing operational excellence, client partnerships, financial performance, and team development across multiple locations. You will provide strategic direction to Unit Directors and operational leaders while ensuring alignment with regional and corporate objectives. This role oversees a portfolio with approximately $55 million in managed volume, supporting five locations in New York City and partnering with additional operations across the United States and Montreal. The Regional Operations Director plays a critical role in driving profitability, enhancing the client experience, developing talent, and supporting continued business growth.
Responsibilities
- Lead the overall operational, financial, and strategic performance of the region.
- Coach, support, and develop Unit Directors and management teams to achieve operational and financial goals.
- Establish clear priorities and create alignment around regional strategies and business objectives.
- Monitor and analyze financial performance, including revenue, expenses, labor, forecasting, and profitability.
- Ensure compliance with corporate standards, contractual commitments, and operational best practices.
- Develop and implement initiatives that enhance workplace hospitality, foodservice quality, and overall guest experience.
- Build and maintain strong relationships with client stakeholders, serving as a trusted business partner.
- Support client retention efforts and participate in presentations, proposals, and growth initiatives.
- Identify opportunities to improve efficiency, elevate service delivery, and drive sustainable growth.
- Resolve escalated client, employee, or operational concerns with a collaborative and solutions-focused approach.
- Partner with Human Resources and other support functions on employee relations, talent development, and organizational needs.
- Conduct regular business reviews, site visits, and performance evaluations.
- Create a culture centered on accountability, inclusion, innovation, and exceptional service.
- Ensure accurate and timely completion of operational, financial, and corporate reporting requirements.
Requirements
- Bachelor's degree in Business, Hospitality Management, Foodservice Management, or a related field, or equivalent combination of education and experience.
- Experience leading multi-unit foodservice, hospitality, corporate dining, or workplace experience operations.
- Experience overseeing a portfolio with significant financial accountability, preferably $55 million or greater in managed volume.
- Success leading multiple locations and teams within a complex operating environment.
- Experience managing six or more management-level leaders.
- Demonstrated financial acumen, including P&L management, budgeting, forecasting, and labor planning.
- Strong client relationship management skills with a track record of retaining and growing business partnerships.
- Ability to lead effectively in a fast-paced, service-driven environment.
- Experience coaching and developing leaders to support engagement, performance, and succession planning.
- Excellent communication, presentation, and relationship-building skills.
Skills
- Operational excellence
- Client partnerships
- Financial performance management
- Team development
- Strategic direction
- Profitability driving
- Client experience enhancement
- Talent development
- Business growth support
- P&L management
- Budgeting
- Forecasting
- Labor planning
- Client relationship management
- Business partnership
- Service delivery
- Leadership
- Coaching
- Communication
- Presentation
- Relationship-building
Location
- New York City
- United States
- Montreal
Work Type
- Full-time
Experience Level
- Director level
- Multi-unit leadership
- Financial accountability
- Managing multiple locations and teams
- Managing six or more management-level leaders
Education Level
- Bachelor's degree in Business, Hospitality Management, Foodservice Management, or a related field, or equivalent combination of education and experience.
Salary/Compensations
- $145,000 - $155,000
- Annual Performance Bonus Opportunity (Up to 20% of Base Salary)
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
About the Company
- Restaurant Associates is the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations.
- Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A!
- Restaurant Associates is a member of Compass Group USA
- Compass Group is an equal opportunity employer.
Equal Opportunity
- At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
- Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
- Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
- We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
- Certain positions may require Florida Level 2 background screening.