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About the Role
The Director of Operations drives store profitability by ensuring the efficient facilitation of the selling process. You will demonstrate fiscal responsibility while ensuring that the selling organization has the resources and materials to support the selling process and maximize the customer shopping experience.
Responsibilities
- Oversee all support tasks within the location and provide leadership to Store Management and associates to support the selling organization.
- Ensure High Performance results around Operations Measurements like Return To Vendor (RTV) and Transfer execution, Credit acquisition, Fulfillment results, and Operating expense.
- Manage the Profit and Loss (P&L) and ensure Store Controllable Expense is following the business trend to maximize profitability.
- Manage accounting tasks including bill paying, invoices, and Corporate Credit Card Reconciliation.
- Ensure merchandise is received and processed observing flow principles, new receipts are merchandised on the floor on the day of receipt before store opening, and back of the house areas are organized and maintained.
- Control Staffing level and payroll expense based on business trend and support workload.
- Ensure appropriate associate coverage for selling floor and support areas through oversight of the scheduling system.
- Ensure the environmental aspects of the customer experience are maintained including music, cleanliness, and building temperature.
- Ensure that the needs of the physical store are met, specifically maintenance, repairs, construction, renovation and other capital projects.
- Build budget and ensure guidelines are being followed to minimize operating expenses and maximize revenue.
- Be a direct liaison with Corporate I.T. partners, to ensure that all technology and equipment is functioning as designed.
- Manage store level Human Resources tasks including providing guidance to managers toward the resolution of daily associate relations, performance management, and Alert Line investigations.
- Ensure all components of the SFA HR Audit are always at standard.
- Ensure People Data is accurate through Weekly Roster Maintenance reviews.
- Ensure managers complete all staffing, payroll and Paid Time Off (PTO) requests / validations through the scheduling system and in-store tracking systems timely.
- Ensure requests for data related to Unemployment Claims is submitted through Case Builder.
- Communicate with store leaders, the SFA Benefits Team, and Leave of Absence (LOA) Provider to ensure the accurate and timely administration of the LOA process.
- Ensure the Workers Compensation Claim and follow up process, including overseeing the Return to Work accommodations or restrictions, is completed accurately.
- Complete SFA's in-store Brand Ambassador Program.
- Perform ad hoc responsibilities as needed.
Requirements
- 4-year degree, or equivalent experience preferred.
- Expense management, profit and shortage control, basic accounting principles.
- Proficiency in using available technology, including Google Workspace programs.
- 5+ years of experience in a retail environment, in positions of increasing responsibility and volume.
Work Type
- full-time
Experience Level
- 5+ years of experience in a retail environment, in positions of increasing responsibility and volume.
Education Level
- 4-year degree, or equivalent experience preferred.
Salary/Compensations
- $125,631 - $157,039
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- basic life insurance
- supplemental life insurance
- disability insurance
- a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)
- An amazing employee discount
About the Company
- Since 1907, Neiman Marcus has been a leader in luxury retail, providing a uniquely curated product assortment, unparalleled services and exclusive activations for customers in Pursuit of the Extraordinary.
- Known for creating Neiman Marcus magic through exceptional experiences, Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations.
- We serve customers across our stores, digital channels and through remote selling.
- Neiman Marcus is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.
Equal Opportunity
- Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.
- If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact candidatesupport@exemplarluxury.com.