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About the Role

Action Property Management, the leader in community management, is seeking a Lobby Ambassador to join our team at our luxury association, One Steuart Lane, located in San Francisco.

Responsibilities

Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
Maintain the appearance of the front desk area, lobby, and main elevators.
Monitor lobby activity and maintain access control.
Provide concierge services.
Provide valet services.
Complete Daily Activity Report.
Answer and direct incoming phone calls.
Receive and distribute resident parcels.
Address resident and guest concerns and questions.
Demonstrate a strong understanding of the association's governing documents.

Requirements

Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
High school diploma or GED required.
At least 6 months of customer service experience.
Polished and professional appearance and demeanor.
Upbeat and positive team player attitude.
Strong judgment and solutions-oriented.
Proactive customer service approach.

Skills

Customer service
Concierge services
Valet services
Access control
Communication

Location

San Francisco

Work Type

Full-time

Experience Level

6 months customer service experience

Education Level

High school diploma or GED

Salary/Compensations

$25.00- $26.00 per hour

Benefits

Comprehensive health benefits and paid time off package for qualifying employees
On-going hospitality and property management training
Opportunities for career growth and advancement
Medical, dental, vision, pet insurance
401(k) with company match
Life and disability support for qualifying team members
Generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members

About the Company

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management.
Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry.
Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.
Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices.
Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Action's goal is to attract and retain the best talent in the industry.
We are proudly rated 4.3 Stars on Glassdoor.
At Action Property Management, we believe in creating an environment where you truly love where you work.
We offer competitive pay and ample opportunities for career growth and advancement.
We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role.
Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.
Join us at Action Property Management and make a meaningful impact.

Equal Opportunity

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace.
Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.