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About the Role

Registry Services is establishing a new Graduation and Awards team to deliver a dedicated focus on student awards, certificate production, and graduation ceremonies. The Senior Graduation and Awards Officer will coordinate operational delivery, ensure data accuracy, manage events, and support an excellent experience for graduating students.

Responsibilities

Coordinate the delivery of awards, certificates, and graduation activities, ensuring data is accurately processed and validated.
Lead operational planning for graduation cycles.
Act as an escalation point for complex cases.
Support process improvements.
Provide guidance to team members.
Develop stakeholder communications.
Work collaboratively with Schools and Events colleagues to ensure successful delivery of graduation and award processes.

Requirements

Experience of student records administration, award processing, or related higher education operations.
Strong organizational skills.
Strong communication skills.
Strong problem-solving skills.
Ability to interpret regulations.
Ability to manage complex data accurately.
Ability to meet demanding deadlines.
Experience supervising colleagues is advantageous.
Experience working with student records systems such as SITS is advantageous.
Experience delivering large-scale operational activities is advantageous.

Skills

Student records administration
Award processing
Higher education operations
Organizational skills
Communication skills
Problem-solving skills
Data management
Event management
Stakeholder communication

Location

City St George's

Work Type

Hybrid
On-site presence required during preparation and running of graduation ceremonies
Peak periods of certificate production may also require more days on site

Experience Level

Senior

Salary/Compensations

Sector-leading salary

Benefits

Pension scheme
Comprehensive package of staff training and development

About the Company

City St George’s, University of London is the University of business, practice and the professions.
Brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution.
One of the largest higher education destinations for London students.
Combines a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology.
Students are at the heart of everything that they do.
Committed to supporting students to pursue their career and personal ambitions.
Research is engaged, at the frontier of practice and has a positive impact on the world around us.
The University of business, practice and the professions

Equal Opportunity

Committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.
Welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.
Operates a guaranteed interview scheme for disabled applicants.