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About the Role

Registry Services is launching a new Graduation and Awards team dedicated to the end-to-end delivery of awards, certificate production, award verification, and graduation ceremonies. This role will lead the development of this new function, ensuring excellent service delivery, operational efficiency, compliance, and continuous improvement across all graduation and awards activity.

Responsibilities

Lead the Graduation and Awards team and oversee the delivery of award, certificate, and graduation processes.
Manage operational planning, stakeholder engagement, service improvement, and compliance activities.
Provide expert advice on regulations and processes.
Oversee budgets and risk management.
Lead staff development.
Work collaboratively with Schools, Registry Services, Events, and Professional Services colleagues to deliver an outstanding student experience.

Requirements

Significant experience leading operational services within a complex environment.
Knowledge of student records, award processes, and regulatory frameworks.
Strong leadership skills.
Strong communication skills.
Strong stakeholder management skills.
Experience of process improvement.
Experience of staff management.
Experience of service development.
Ability to lead change.
Ability to manage risk.
Ability to deliver high-quality services to fixed deadlines.

Skills

Leadership
Communication
Stakeholder management
Process improvement
Staff management
Service development
Risk management

Location

City St George's

Work Type

Hybrid
On-site presence required

Experience Level

Significant experience leading operational services

Salary/Compensations

Sector-leading salary

Benefits

Pension scheme
Comprehensive package of staff training and development

About the Company

City St George’s, University of London is the University of business, practice and the professions.
Brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution.
One of the largest higher education destinations for London students.
Combines a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology.
Students are at the heart of everything that they do.
Committed to supporting students to pursue their career and personal ambitions.
Research is engaged, at the frontier of practice and has a positive impact on the world around us.

Equal Opportunity

Committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.
Welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.
Operates a guaranteed interview scheme for disabled applicants.