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About the Role
The Front Desk Clerk is the gatekeeper to the Residences, enforcing HomeRise policies to ensure safe, decent housing for residents. This role monitors daily building activities, provides 24-hour security, and responds to emergencies. As the first point of contact, the Front Desk Clerk must exhibit professional, courteous, and respectful conduct, enforcing property rules while creating a welcoming environment.
Responsibilities
- Follow all rules and procedures outlined in the Housing Operations manual, Employee Handbook and HomeRise House Rules.
- Follow new and revised procedures as developed and distributed.
- Monitor daily common area activities of building residents and guests.
- Maintain building security.
- Screen all visitors to the building.
- Maintain complete and accurate building logs, records, journals-Visitor Log, Overnight Log, Daily Log, etc.
- Respond to building emergencies in compliance with the Property Management manual.
- Treat residents with respect and dignity-showing courteous behavior and patience.
- Assist residents in completing work orders, incident reports and complaints.
- Assist the Building Manager with administrative tasks as directed.
- Maintain a clean and presentable work area, building entry and lobby.
- Accurately complete incident reports and complaints.
- Attend All-Staff meetings and scheduled Front Desk Clerk meetings unless prohibited by work schedule.
- 45-minute meal period will be an "on duty" paid meal period.
- Other duties as assigned.
Requirements
- High School diploma or GED required.
- Willingness to learn and follow directions.
- Good-humored, courteous, and professional, even under pressure.
- Organized, with attention to detail.
- Ability to remain calm and responsible during emergencies.
- An understanding of and ability to communicate with diverse types of people.
- Ability to be a part of a team.
- Commitment to helping formerly homeless people to regain and maintain their independence.
- Applicants are encouraged to learn basic computer word processing and databases, etc.
- Ability to appropriately respond to and resolve conflict.
- An understanding of and experience working with issues of homelessness and recovery issues.
- Valid phone number required.
Skills
- De-escalation and conflict resolution training recognized
- Bilingual/Spanish a strong plus
- HomeRise Training Institute / Desk Clerk Training Program successful participant a strong plus
Location
- 53 Colton St, San Francisco, CA 94103
Work Type
- Full-Time
- Onsite
Education Level
- High School diploma or GED
Salary/Compensations
- $25.13 per hour
Benefits
- 100% employer-paid employee healthcare options (Kaiser or Sutter)
- Dental, vision, life & disability insurance
- FSA for childcare, medical and commuter expenses
- 403(b) retirement investment plan with employer match
- Employee Assistance Program
- Paid on-the-job training
- Career advancement within a growing organization
- Professional development opportunities with an annual Education Benefit that includes paid time off
- PTO (2 weeks accrued for the first 12 months and 3 weeks accrual from 13-36 months of continuous service)
- 14 paid holidays with one floating day for your birthday
- Sick time accrual
- Employee Referral Program
- HERO Award recognizing outstanding performance in the line of duty
- Sabbatical leave after 5 years of service
About the Company
- HomeRise believes that home has the power to stabilize a person’s life.
- Built on a simple - but powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training, so they can rise up and transform their lives.
- We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness.
- Together, we’re building a new future for our neighborhoods and the city we love.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws.
- HomeRise hiring policies require a background check for all applicants working directly with at-risk populations.