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About the Role
The Account Manager will own the ongoing relationship with a portfolio of child care and early education clients, providing personalized outreach, coordinating with internal teams, and ensuring a positive client experience to drive long-term account growth. This role also involves supporting digital marketing campaigns from budget setting to performance tracking.
Responsibilities
- Provide consistent, personalized outreach to clients.
- Keep clients informed and confident.
- Coordinate with internal teams for campaign execution.
- Ensure every client has a positive experience.
- Support the development and execution of digital marketing campaigns.
- Manage budget setting for digital marketing campaigns.
- Manage deadlines for digital marketing campaigns.
- Communicate with clients regarding digital marketing campaigns.
- Track performance of digital marketing campaigns.
- Manage renewals and upsells for client accounts.
- Generate testimonials and case studies from satisfied clients.
- Drive measurable marketing results for child care businesses.
- Lead client check-in calls.
- Review campaign performance and translate data into insights.
- Follow up on renewals, upsell opportunities, and client satisfaction.
- Proactively reach out to clients with updates.
- Identify opportunities to improve client results and solve marketing challenges.
Requirements
- 3+ years in account management, client success, or a client-facing digital marketing role.
- Working knowledge of digital marketing, including paid ads, SEO, social media, email, and landing pages.
- Excellent written and verbal communication skills.
- Experience managing multiple client relationships or projects simultaneously.
- Comfort reading campaign metrics and reporting on results.
- Proficiency with CRM and project management tools.
- A reliable remote work setup.
- Availability to work primarily on an Eastern Time schedule.
- Earn trust quickly and keep clients feeling heard, supported, and valued.
- Explain marketing strategy and results in plain, confident language, in writing and on calls.
- Stay ahead of deadlines and manage many accounts without letting anything slip.
- Comfortable with data and using it to guide decisions and prove value.
- Spot opportunities to help clients do more and recommend them naturally.
- Treat each client's business as if it were your own and follow through on promises.
- Do not want to hide behind email and avoid client calls.
- Do not prefer simply passing messages between clients and the internal team instead of owning outcomes.
- Are not uncomfortable discussing performance, renewals, upsells, or difficult client conversations.
- Do not need constant reminders to follow up, document next steps, or stay ahead of deadlines.
- Enjoy helping small businesses understand marketing in a simple, confident way.
Skills
- Digital marketing
- Paid ads
- SEO
- Social media
- Email marketing
- Landing pages
- Written communication
- Verbal communication
- Client relationship management
- Project management
- CRM tools
- Project management tools
- Data analysis
- Reporting
- Upselling
- Google Ads
- Meta advertising
- GoHighLevel
- ClickUp
Location
- Remote
- Buffalo, NY
- Western New York
- Eastern Time Zone markets
- Central Time Zone markets
Work Type
- Full-time
- Remote-first
- Hybrid
Experience Level
- 3+ years
Salary/Compensations
- Top-of-Market Pay
Benefits
- Access $100K+ in training, courses, and materials
- 25 paid days off per year
- 4 paid days to volunteer per year
About the Company
- Childcare Marketing Group helps child care centers, day nurseries, and early education businesses attract more families, retain enrollment, and grow with smarter marketing.
- We are a fast-growing, remote-first marketing company serving clients across the U.S., U.K., and beyond.