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About the Role
The Front Desk Associate is an essential part of the team, responsible for creating a welcoming and professional atmosphere for all guests and visitors. This role serves as the first point of contact, providing outstanding customer service and ensuring a positive experience during their stay or visit.
Responsibilities
- Greet guests warmly, check them in and out efficiently, and provide necessary information about the property, amenities, and local area.
- Handle guest inquiries, concerns, and requests promptly and professionally.
- Manage phone calls and respond to emails promptly, providing accurate information and directing inquiries.
- Handle room reservations, confirmations, and modifications using the reservation system.
- Process guest payments, collect room deposits, and handle cash transactions accurately.
- Address and resolve guest complaints or issues in a timely and effective manner.
- Maintain a clean and organized front desk area, including the lobby and guest waiting areas.
- Monitor the lobby area for any suspicious activity and report concerns.
- Assist with administrative tasks, such as filing, record-keeping, and preparing reports.
- Collaborate with other departments to ensure seamless guest experiences and address operational needs.
Requirements
- High school diploma or equivalent.
- Previous experience in customer service or a front desk role is preferred but not required.
- Excellent interpersonal and communication skills, both verbal and written.
- Friendly, professional, and customer-oriented attitude.
- Strong organizational and multitasking abilities.
- Proficient in using computers and hotel management software.
- Ability to work flexible hours, including weekends and holidays.
- Ability to stand for extended periods.
- Maintains professional working relationships and promotes open lines of communication.
Skills
- Customer Service
- Communication
- Organization
- Multitasking
- Computer Proficiency
- Hotel Management Software
Location
- Lake Placid
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- High School Diploma
About the Company
- The Cambria Hotel Lake Placid - Lakeside Resort is a dynamic and customer-focused hotel committed to providing exceptional service and experiences to our clients.
Equal Opportunity
- Cambria Hotel Lake Placid - Lakeside Resort is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.