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About the Role

As the Senior Account Supervisor, you will play a key role in strategy and thought leadership, securing high-impact placements, and mentoring your teams. You will manage direct reports, implement agency practices, and lead culture initiatives. This role involves overseeing account workflow, ensuring exceptional client service delivery, and managing account profitability and growth for smaller accounts. A significant focus will be on targeted media relations and securing major placements in top-tier publications.

Responsibilities

Take a larger role in planning and strategy, seeking leadership assistance when needed to impact client-directed financial goals.
Implement strategy and evaluate the performance of KPIs.
Monitor team time allocation via Harvest and make adjustments to ensure client and team satisfaction.
Oversee collective account workflow.
Serve as a trusted partner to clients.
Liaise directly with clients while also providing visibility and guidance to Publicists or Senior Publicists.
Nurture and expand editor, writer, and freelance connections for agency clients through introductions and targeted pitches.
Conduct a minimum of two media meetings (phone, virtual, or in-person) each month.
Serve as a trusted source of media knowledge for your teams.
Deliver more impactful media hits, demonstrating advanced expertise.
Mentor teammates to enhance their media relations skills through coaching and joint meetings with journalists.
Focus on brand-building media relations, including pitching, organizing media visits, and approving media lists.
Assist with new business ideation and deal closing leveraging niche expertise and leadership presence.
Manage direct reports, offering leadership, guidance, feedback, and coaching.
Transition from manager to leader by trusting teams and reducing day-to-day involvement.
Control the flow and quality of team's account work, contributing to client retention and growth.
Provide support and guidance to account team members.
Help direct reports set goals, coach them, offer feedback, and conduct check-ins and annual reviews.
Expand into becoming the agency's go-to expert in your niche.
Implement agency practices.
Identify skill gaps and develop/deliver workshops or learning opportunities.
Seek opportunities to join related groups and attend relevant conferences for professional growth.
Understand and discuss social media capabilities and their integration into accounts/campaigns.
Develop two educational workshops annually.
Attend conferences, workshops, and events on behalf of the agency.
Perform other tasks, projects, or duties as required.

Requirements

Ability to travel for client needs; must possess a valid passport for international travel.
Advanced proficiency in Microsoft Excel, Word, PowerPoint & Adobe Suite.
Excellent verbal and written communication skills.
Excellent interpersonal skills.
Excellent organizational skills.
Ability to identify and resolve problems promptly.
High-energy, positive self-starter willing to go above and beyond in a dynamic organization.
Creative problem solver and decision-maker with a proven track record of delivering results.
Proven ability to handle time-sensitive projects and prioritize multiple objectives simultaneously.
Ability to work independently and drive projects to completion with minimal guidance and acute attention to detail.
Ability to think strategically but act tactically.

Skills

Public relations
Content creation
Social media
Media relations
Client management
Team leadership
Strategy development
Thought leadership
Mentoring
Workshop facilitation
New business development
Partnership brokering
Trend analysis
Storytelling
Communication
Interpersonal skills
Organizational skills
Problem-solving
Decision-making
Time management
Project management
Strategic thinking
Tactical execution

Location

Hybrid office schedule (2-3 days in office), Fridays remote

Work Type

Hybrid
Full-time

Experience Level

At least 7 years of agency public relations experience in the hospitality, culinary, travel, tourism, restaurant, and/or consumer lifestyle arenas.
Must have strong, effective, and proven management skills.

Education Level

College Degree or comparable experience required.

Salary/Compensations

$88,000 - $93,000
Commission opportunities
Eligibility for year-end discretionary bonus

Benefits

Company-sponsored medical, dental, and vision insurance
401K with employer match
Accrued PTO
Birthday PTO
Flexible Release Fridays
Hotel trade with our world-class clients (complimentary stays across our entire portfolio)
Corporate ClassPass discounts
Pet insurance discounts
Milestone gifts at 1, 5, and 10 years
Annual holiday and summer parties, plus regular socials
Ongoing training and development opportunities

About the Company

J/PR is a global communications firm specializing in public relations, content creation, and social media.
We work with leading hotels, resorts, and lifestyle brands worldwide.
We tell compelling original stories to connect brands to their target audiences.
We are passionate, professional, and purpose-driven.
We are dedicated to our work, the agency, our clients, and each other.
J/PR has received numerous awards and recognitions, including Forbes 'Women Dictating Where You’re Traveling' and Inc. Magazine's 'How Two Millennial-ish Women Built a PR Powerhouse'.
Awards include PR News Best Places to Work, New York Observer PR Power 5, The PR Net 100, Forbes Five Star Agency, PR Couture Spotlight Agency of the Year, and Crain’s Best Places to Work.
We are intentional about our company culture and believe in a work-life blend.
We empower employees to continue learning and growing through travel, mentorship, training, and retreats.
We foster a connected company culture.

Equal Opportunity

J Public Relations (J/PR) and 20Two Studio (Studio) strongly support equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.