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About the Role
Innovative Systems is seeking a talented Application Support Analyst to join their Technical Customer Experience team in London, UK. This role involves providing 24/7 support, building client relationships, and troubleshooting technical issues using communication, interpersonal, and analytical skills.
Responsibilities
- Analyze, investigate, and troubleshoot software and system functionality, integrations, and product feature-function and adoption issues.
- Create and develop SQL scripts and other custom software processes.
- Collaborate with other teams and departments for quicker issue identification and resolution.
- Provide customer insights to aid in the development of bug fixes, new product functionality, and features.
- Perform simple product installations.
- Write knowledge-base documentation.
- Assist with the expansion of our self-service portal.
- Help develop training modules and videos.
- Provide insights to improve existing solutions and plan next-generation solutions.
Requirements
- Willingness to be on call after hours in customer support rotation (very minimal).
- Innovative is not providing visa sponsorship for this position.
Skills
- Problem-solving
- Communication
- SQL
- Analytical skills
- Technical skills
- Programming with at least one programming language such as C, C++, C#, .Net, Java, JavaScript, HTML, XML
- Knowledge of the Fintech or financial services industry
- Knowledge of SWIFT or other payment processing
- Arabic, French, German, Spanish, Portuguese or other business level language / communication skills
Location
- London, UK
Work Type
- 24/7 coverage
- Tuesday-Saturday, 5:00 AM -2:00 PM shift
Experience Level
- Minimum 2:2 degree required
Education Level
- Degree in Information Technology or Systems, Computer Science, mathematics, science, or related STEM concentrations.
Salary/Compensations
- Competitive salary
Benefits
- Lots of time off
- Private medical insurance
About the Company
- Innovative Systems is one of the world’s most trusted providers of best-of-breed data quality and compliance solutions.
- Consistently named a Top Workplace, with a long-standing reputation for superior customer satisfaction and solutions that are fast, accurate, and scalable.
- FinScan® is used by clients in over 60 countries to identify potential money laundering and terrorist financing threats.
- We provide lots of challenge and chances for growth.
- Our people are a diverse, multi-cultural bunch.
Equal Opportunity
- We take time to learn about you. There are no robots or machines that are screening your resume for key words.