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About the Role
The Associate Analyst, Supply Chain Optimization will be responsible for continuous improvement and project management within the Logistics team, with a primary focus on managing the freight claims process from end-to-end. This includes daily filing, ongoing transaction management, reconciliation, and reporting of results for all inbound and outbound shipments experiencing loss or damage.
Responsibilities
- Responsible for the daily execution of filing, reconciliation, and closure for freight and warehouse claims.
- Act as a main point of contact for claims status updates/reporting, as well as training and guidance.
- Identify carrier/customer/product trends in loss/damage and propose solutions to resolve repeat issues.
- Communicate with other groups/departments to identify areas for process improvement, offer solutions, and implement changes.
- Develop and maintain working knowledge of transportation contracts, laws, rules, and regulations.
- Document processes and work instructions to facilitate consistency and improved training.
- Collect data from various sources and develop reporting metrics (KPIs) with guidance from the Supply Chain Optimization Manager.
- Use data analysis tools such as Access, Excel, SQL, Visio, etc. to analyze, interpret, and report results.
- Provide analysis, reporting, and conclusions in a professional, well-understood manner.
- Combine detailed process and data analysis to identify actionable solutions and improvements.
Requirements
- 1+ years operational logistics experience and/or training, or an equivalent combination of education and experience.
- Prior freight & warehouse claims experience beneficial.
- Strong data analysis capabilities and competency in MS Office applications.
- Ability to manage, organize, and control multiple ongoing tasks under time constraints in a fast-paced environment.
- Effective presentation/communication skills.
- Occasional travel may be required.
- Strong communication skills, which translate into a diligent, professional demeanor on phone calls and in emails.
- Ability to multitask and prioritize time to deliver results in a timely manner.
- Proficiency in Microsoft Word, Excel, and PowerPoint preferred.
- High degree of coordination, planning, and organizational skills required.
- Must be able to work independently, be highly motivated, show initiative, and be a self-starter.
- Demonstrated ability to analyze and organize multiple work streams into repeatable, documented processes.
- Positive and persistent attitude required to build relationships and gain cooperation.
- Goal-oriented, always willing to seek knowledge and improve upon skills to drive new ideas.
Skills
- Data analysis
- MS Office applications
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Access
- SQL
- Visio
- Communication skills
- Presentation skills
- Coordination
- Planning
- Organization
- Multitasking
- Prioritization
- Independent work
- Initiative
- Self-starter
- Process documentation
Location
- Buffalo, New York
Work Type
- Full-time
Experience Level
- 1+ years experience
Education Level
- HS Diploma
- College Degree in Business Administration, Supply Chain, Transportation & Logistics, or a related field preferred
Benefits
- Comprehensive Total Rewards Program
- Variety of affordable benefits and coverage options
- Significant support for insurance costs
- Generous contributions to retirement plans
- Paid Time Off from day one
- Training and development opportunities
- Education Reimbursement
About the Company
- Lactalis is the world leader in dairy, a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe.
- In the US, Lactalis offers an unrivaled house of beloved brands including Galbani®, Président®, Kraft®, Breakstone’s®, Cracker Barrel®, Black Diamond®, Parmalat®, siggi’s®, Stonyfield Organic®, Brown Cow™, Oui®, Yoplait®, Go-Gurt®, :ratio®, Green Mountain Creamery®, Mountain High®, Karoun®, Gopi®, and Arz®.
- Lactalis lives by core values: Ambition, Engagement, and Simplicity.
- We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone’s unique background and ideas are valued.
Equal Opportunity
- Lactalis is an equal employment opportunity employer.
- We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.
- Any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations.