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About the Role
We are seeking a Forward Deployed Engineer to join our team in the APAC region. This role involves working directly with enterprise and high-growth technology customers to architect and deploy production systems on Telnyx's global network, focusing on voice, messaging, AI, wireless, and edge compute. You will build real-world solutions at scale, sitting at the intersection of software engineering, AI infrastructure, telecommunications, and customer success. A key focus will be assisting customers with deploying real-time AI and communications workloads, including AI Voice Assistants, LLM inference, and applications requiring low latency and reliability.
Responsibilities
- Embed with customers to understand their technical requirements, AI use cases, and integration challenges
- Architect and build custom production solutions using Telnyx's Voice, Messaging, Wireless, WebRTC, AI, and Edge Compute platforms
- Build and deploy AI Voice Assistants, conversational AI, and LLM-powered applications
- Deploy and operate LLM infrastructure, including open-weight models and LiteLLM or comparable gateways
- Design model routing, fallback, observability, and cost strategies for production AI workloads
- Build RAG pipelines, prompt architectures, evaluations, and model integrations
- Deploy containerized services on Kubernetes and work with customer infrastructure teams on production environments
- Troubleshoot complex issues across APIs, networking, SIP, WebRTC, AI inference, and customer infrastructure
- Lead technical discovery, architecture sessions, POCs, pilots, and production launches from whiteboard to go-live
- Own customer outcomes through deployment, stabilization, and handoff
- Partner with Product and Engineering to turn customer feedback into product improvements
- Create technical documentation, runbooks, and reference architectures
- Help customers navigate data residency, security, privacy, and compliance requirements across APAC
Requirements
- CS degree or equivalent practical experience
- 3+ years building software, infrastructure, or working in technical consulting
- Strong proficiency in one or more of Python, Node.js, or Go
- Hands-on experience deploying LLM applications or AI infrastructure in production
- Experience with LiteLLM or a comparable LLM gateway, including routing, fallbacks, rate limits, and observability
- Comfortable with Kubernetes, Docker, APIs, cloud infrastructure, and production operations
- Exposure to SIP, WebRTC, VoIP, real-time communications, or messaging
- Strong understanding of production AI challenges including latency, concurrency, provider limits, retries, streaming, and cost
- Ability to diagnose complex technical problems and translate customer requirements into practical solutions
- Comfortable working directly with customers and leading technical architecture discussions
- Strong communication skills with the ability to explain complex technology to both technical and non-technical audiences
- Based in Sydney or willing to relocate
- Legally authorized to work in Australia, or eligible for sponsorship
Skills
- Python
- Node.js
- Go
- LLM applications
- AI infrastructure
- LiteLLM
- Kubernetes
- Docker
- APIs
- Cloud infrastructure
- Production operations
- SIP
- WebRTC
- VoIP
- Real-time communications
- Messaging
- AI Voice Assistants
- Conversational AI
- STT/TTS
- Real-time AI
- Open-weight models
- vLLM
- SGLang
- TGI
- Ollama
- LLM fine-tuning
- RAG
- Evaluation
- Inference optimization
- GPU infrastructure
- Telecom
- CPaaS
- Cloud/AI infrastructure
- High-growth SaaS
- Enterprise infrastructure
- On-prem infrastructure
- Customer-controlled infrastructure
- Regulated industries
- APAC data residency requirements
- DevOps
- Security fundamentals
Location
- APAC region
- Sydney
Work Type
- Full-time
Experience Level
- 3+ years building software, infrastructure, or working in technical consulting
Education Level
- CS degree or equivalent practical experience
About the Company
- Telnyx is an industry leader building the future of global connectivity through a private, global, multi-cloud IP network and hyperlocal edge technology via intuitive APIs.
- We are transforming and modernizing antiquated systems, automating manual processes, and solving real-world problems with innovative connectivity solutions.
- Telnyx is a financially stable and profitable company, allowing investment in pioneering technologies and fostering continuous learning and growth for our team.
- Our vision is a world where borderless connectivity fuels limitless innovation.
- Join us to help lay the foundations for an interconnected future and contribute to an industry-shaping company while growing your skills and career.