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About the Role

Experience the excitement of a rewarding career as an Assistant Restaurant Manager at Clark-Lumberg Associates, a Tim Hortons franchisee in Western New York! Join our dynamic team at 1106 Main St Corfu location in Pembroke NY. Immerse yourself in an engaging role. As a Restaurant Manager, you'll not only enhance your skills, but also enjoy delivering exceptional service and making a real impact in the fast-paced world of quick food service. We are seeking an experienced and dedicated Assistant Restaurant Manager with a passion for quick food service to join our team. In this role, you will have the opportunity to empower and lead your team, ensuring exceptional guest experiences. We foster a respectful team environment and prioritize open communication and understanding when managing our team members.

Responsibilities

Lead by example in demonstrating and reinforcing positive customer service behaviors.
Respond to customer service complaints, resolving problems, and turning negative situations into positive ones.
Assist in scheduling staff to maintain high Tim Hortons standards throughout the day.
Conduct regular store walk-throughs to gain the customer's perspective and ensure an exceptional customer experience.
Be flexible on the floor to troubleshoot and address any issues as needed.
Pre-screen, interview, hire and promote high-quality employees to fill various openings.
Support the restaurant's training program and ensure employees have the necessary tools and support.
Supervise and manage performance of employees, ensuring alignment with company policies and taking corrective action when necessary.
Motivate and meet with employees regularly to ensure company goals and objectives are met.
Stay updated on health and safety regulations and employment legislation.
Provide ongoing performance feedback.
Follow progressive discipline steps when necessary, consulting with the District Supervisor and Human Resources before terminating any employee.
Ensure proper merchandising of products and maintain sufficient inventory levels.
Promote the principles of REV standards and implement staff incentives for improved performance.
Evaluate and focus on areas requiring greater performance from employees.
Maintain a productive and safe work environment, following all company operating, food safety, security, health and safety, and employment standards.
Manage inventory levels and ensure proper yields from all products.
Monitor food flow and equipment maintenance to serve safe food to customers.
Responsible for various tasks, such as completing reports, weekly ordering, inventory, and analyzing key performance indicators.
Stay informed of new information through available resources.
Monitor and promptly respond to company email messages.

Requirements

High school diploma or GED (must be at least 18 years of age)
Minimum of 12 months previous food service management experience
ServSafe Manager Certified
Possess a valid driver's license and car insurance
Willingness to travel and work at any of our Tim Hortons locations

Skills

Strong problem-solving skills
Organization skills
Time management skills
Excellent knowledge of Tim Hortons products and procedures
Action and results-oriented mindset
Strong interpersonal skills
Motivating skills
Delegation skills
Conflict management skills
Respect for others
Active listening skills
Excellent communication skills (written, verbal, composure)

Location

1106 Main St Corfu
Pembroke NY
Western New York
any of our Tim Hortons locations

Work Type

hourly
50 hours a week
full-time

Experience Level

12 months previous food service management experience

Education Level

High school diploma or GED

Salary/Compensations

40 being at the rate of $19.36- $21.36 hourly range
10 being overtime from $29.04- $32.04 range rate

About the Company

Clark-Lumberg Associates is a Tim Hortons franchisee in Western New York.
We foster a respectful team environment and prioritize open communication and understanding when managing our team members.
The Assistant Restaurant Manager is responsible for managing restaurant operations at our franchise owned Tim Hortons restaurant(s).
This includes overseeing Customer Service Team Members, facilities, and equipment to ensure that our high standards around people, product, cleanliness, and exceptional customer service are consistently met.
In the absence of General Restaurant Manager, the Assistant Restaurant Manager also manages Bakery Team Members, Shift Leaders, Shift Supervisors, and Shift Managers.

Equal Opportunity

Clark-Lumberg Associates LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.