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About the Role
The Online Sales Specialist will receive, monitor, and respond to customer inquiries via phone and webforms for multiple Brookfield communities. This role involves engaging with potential and existing customers, capturing information in the CRM, and setting appointments for New Home Counselors. The specialist will also follow up with prospective customers to schedule visits and develop a comprehensive understanding of Brookfield Texas' properties, acting as the online sales channel expert.
Responsibilities
- Communicate with potential customers in a timely manner, adhering to schedule and expectations.
- Execute follow-up system to nurture leads and encourage community visits.
- Field incoming calls and emails from various sources and respond to missed calls promptly.
- Identify prospect needs (price, home requirements, timeframe, location) and log information in CRM.
- Facilitate customer connections with New Home Counselors.
- Obtain and log contact information, Realtor status, and other pertinent details in CRM.
- Maintain understanding of all communities and area information, including competitive information, promotions, and incentives.
- Work onsite five days a week at various properties.
- Maintain weekly tracking reports of new leads, follow-up contacts, and other required information.
- Provide feedback on customer sentiment, concerns, FAQs, and requests to marketing.
- Attend scheduled sales meetings and training sessions.
- Assist with sales and marketing support tasks, including website audits, meetings, competitive market studies, and online marketing tactics.
Requirements
- High school diploma with certified completion of a sales training course.
- Minimum of 2-3 years of sales, marketing, and/or customer service experience.
- Working knowledge of the internet and communication tools (email, phone, chat).
- Excellent verbal and written communication skills.
- Experience with Customer Relationship Management (CRM) such as Salesforce CRM is preferred.
- Familiarity with e-commerce sales tactics, strategies, and policies is preferred.
- The role is onsite and in office.
- Weekend work is required.
Skills
- Sales
- Marketing
- Customer Service
- Internet
- Phone
- Chat tools
- Verbal communication
- Written communication
- CRM
- Salesforce CRM
- E-commerce sales tactics
- E-commerce sales strategies
- E-commerce sales policies
Location
- Austin - 9600 N MoPac Expressway, Suite 750
Work Type
- Onsite
- In office
- Weekend work required
Experience Level
- 2-3 years
Education Level
- High school diploma
- Certified completion of sales training course
- Bachelor’s Degree preferred
Benefits
- Competitive compensation and total rewards package.
- Excellent extended medical, dental, and vision benefits beginning on day 1.
- 401(k) matching, vesting begins day 1.
- Career development programs.
- Paid Volunteer Hours.
- Paid parental leave.
- Family planning assistance, including IVF, surrogacy and adoption options.
- Wellness and mental health resources.
- Pet insurance offering.
About the Company
- Brookfield Residential is a leading North American land developer and homebuilder with over 65 years of experience.
- The company's goal is to create the best places to call home through award-winning communities and well-designed homes.
- Brookfield Residential is part of Brookfield, one of the largest alternative asset managers globally.
- The company applies a fresh approach, creativity, innovation, and sustainability to real estate development and management.
- Brookfield reimagines real estate from the ground up, including offices, retail, logistics, multifamily, hospitality, and mixed-use structures.
Equal Opportunity
- Brookfield Residential participates in the E-Verify process to confirm the eligibility of candidates to work in the United States.
- We are proud to create a diverse environment and are proud to be an equal opportunity employer.
- Only candidates selected for pre-screening will be contacted.