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About the Role
Serve as the senior physician leader for clinical informatics and healthcare delivery technology products, providing clinical insight and technical expertise to drive end-to-end technology execution and ensure Epic-enabled solutions advance core business outcomes. This role is the clinical expert and trusted physician advisor for teams across healthcare delivery technology, driving effective enterprise governance, improving clinician experience, enhancing patient outcomes, and supporting organizational strategic priorities.
Responsibilities
- Serve as the senior product leader across Clinic Operations and Quality & Stars technical domains, offering clinical insight and technical expertise to drive end-to-end technology solutions that advance care pathways and core business outcomes.
- Lead enterprise-wide Epic optimization efforts to improve clinical workflows, efficiency, quality, and patient safety.
- Work hand-in-hand with clinical/business leaders to translate organizational priorities into Epic workflows, decision support, reporting, and clinician tools across the enterprise.
- Support Epic upgrades, testing, implementation, and change management activities, and serve as accountable clinical sponsor for enterprise go-lives and major releases.
- Monitor adoption and effectiveness of Epic enhancements enterprise-wide and recommend continuous improvements.
- Participate in enterprise governance committees, serving as a trusted clinical advisor and point of contact on Epic-enabled technology strategy for leadership across business units.
- Partner with physician leaders, operational leadership, and technical teams enterprise-wide to translate clinical and business needs into actionable, prioritized technology roadmaps.
- Present enterprise status, risk, and outcomes to leadership and governance committees as needed.
- Serve as a trusted partner for the Clinical Informatics Safety team, as well as business Safety teams.
- Serve as an escalation point for clinical and workflow issues across the enterprise, driving timely and sustainable resolution.
- Identify opportunities to reduce administrative burden and improve clinician satisfaction across the organization.
- Champion standardization, best practices, and evidence-based care across the enterprise.
- Maintain a current point of view on Epic roadmap releases, industry trends, and emerging tools (e.g., automation, interoperability, AI-enabled workflows), and assess their applicability across the enterprise.
- Mentor and develop clinical informatics team members and clinician-technologists across the enterprise, contributing to bench strength for future clinical informatics leadership.
Requirements
- Licensed clinician - MD/DO (Internal Medicine, Family Medicine, Med-Peds), NP, PA in good standing.
- Enthusiastic about remaining in clinical practice (~20% clinical FTE).
- 10-12 years of relevant work experience.
- High-performing clinician with demonstrated excellence in care model outcomes, patient experience, and teamwork.
- Completion of Epic Builder training and certification (or willingness to obtain within a designated timeframe).
- Minimum 5 years of ambulatory clinical practice experience.
- Demonstrated interest or experience in clinical product, clinical informatics, safety, quality improvement, healthcare operations, or workflow redesign.
- Strong executive presence with experience presenting to and building relationships with senior stakeholders across a large enterprise.
- Strong communication, collaboration, and change management skills, with the ability to effectively partner with clinicians, operational leaders, and technical teams.
- Experience leading projects, quality improvement initiatives, or large organizational change efforts.
- Knowledge of value-based care, quality metrics, and patient safety strategies.
- Familiarity with interoperability standards and healthcare regulatory requirements (e.g., HIPAA, Promoting Interoperability).
- Highly accountable and has excellent follow through.
- A true problem solver, committed to driving teams toward excellence in a joyful and curious way, even under high stress.
- Board Certified in Clinical Informatics (Preferred).
- Experience leading or sponsoring Epic upgrades, optimization initiatives, or major go-lives (Preferred).
- Demonstrated leadership within the care model, including participation in quality, safety, operational, or provider engagement initiatives (Preferred).
Skills
- Clinical Informatics
- Healthcare Delivery Technology
- Epic
- Clinical Workflows
- Quality Improvement
- Patient Safety
- Change Management
- Interoperability
- AI-enabled workflows
- Automation
Location
- Remote (Non-travel administrative time)
- Domestic travel approximately 1-2 times a quarter
Work Type
- Full-time
- Hybrid (0.2 FTE Clinical Practice, 0.8 FTE Clinical Informatics Leadership)
Experience Level
- Senior
- 10-12 years of relevant work experience
- Minimum 5 years of ambulatory clinical practice experience
Education Level
- MD/DO (Internal Medicine, Family Medicine, Med-Peds), NP, PA
- Board Certified in Clinical Informatics (Preferred)
Salary/Compensations
- $184,112.00 - $396,550.00
- Eligible for CVS Health bonus, commission or short-term incentive program
- Includes an award target in the company’s equity award program
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
About the Company
- We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience.
- At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.
- Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Equal Opportunity
- Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.