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Tailor your resume to this Front Office Coordinator | Raio Dental | Hicksville, NY role.

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About the Role

We are seeking an experienced dental front office professional to manage patient care, schedules, insurance, and collections in our busy Hicksville practice. This role requires a deep understanding of dental office operations and the ability to take ownership of front-office workflows.

Responsibilities

• Manage Medicaid eligibility, benefits, prior authorizations/predeterminations, and required documentation.
• Verify PPO insurance and understand patient benefits.
• Read patient ledgers and accurately explain balances.
• Collect copays, deductibles, balances, and treatment payments.
• Follow up on outstanding treatment and schedule patients.
• Reappoint patients, especially hygiene patients.
• Ensure providers' schedules remain full and productive.
• Confirm appointments and manage cancellations and open time.
• Check patients in and out efficiently.
• Escalate insurance or billing issues to the RCM team when necessary.
• Maintain accurate notes and follow through on unresolved patient issues.
• Arrive on time, be dependable, and take ownership of responsibilities.

Requirements

• Prior experience working in a dental office with a significant Medicaid patient population is required.
• Comfortable working within specific Medicaid authorization, eligibility, and documentation processes.
• Strong dental front-office experience.
• Ability to professionally and directly ask patients for payment.
• Ability to read and understand a patient ledger.
• Understanding of predeterminations/prior authorizations and ability to follow them through to completion.
• Ability to keep patients moving through the practice and reappoint them.
• Organized, responsive, and reliable.
• Proactive in following up on unresolved items.

Skills

• Medicaid eligibility verification
• PPO insurance verification
• Patient ledger analysis
• Payment collection
• Appointment scheduling
• Patient re-appointment
• Insurance claim escalation
• Dental practice management software (preferred)

Location

• 180 South Broadway, Suite 2, Hicksville, NY 11801

Work Type

• Full-time

Experience Level

• Experienced

Education Level

• High school degree or equivalent

Salary/Compensations

• $24-$28 per hour

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with 4% Employer Match
• Paid Holidays
• Paid Time Off (PTO)
• Continuing Education Support

About the Company

• United Dental Corporation is a multi-state practice network with established patient bases.
• We offer a supportive team environment with growth and development opportunities.
• We provide continuing education support and long-term career growth.