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About the Role
As a Forward Deployed Engineer based in Japan, you will embed directly with our strategic customers to scope, build, and ship production AI systems. Your job is to make sure our technology lands in customer environments as working, adopted production systems, not proofs of concept. You will own hands-on delivery of one or more complex customer deployments, reporting to the FDE Lead for Asia Pacific & Japan, and your field insight will shape our global product roadmap.
Responsibilities
- Own discovery and technical scoping for customer deployments, turning ambiguous requirements into a concrete delivery plan.
- Build and ship production AI systems and integrations directly within customer environments, working alongside their engineering and domain teams.
- Act as technical owner for escalated production issues on deployments and drive them to resolution.
- Partner with the regional FDE Lead, Infrastructure, and GTM teams to align delivery capacity with customer requirements and commitments.
- Apply and improve reusable deployment patterns, playbooks, and tooling to increase delivery speed and consistency across the region.
- Feed field insight and recurring customer requirements back to global Product and Research teams.
- Uphold the regional FDE team's standards for code quality, evaluation rigour, and production readiness.
- Represent RHAELM's technical capability to customer engineering and operations stakeholders.
- Help prioritise across concurrent workstreams within customer engagements.
Requirements
- 5+ years of software engineering experience, including production system design, deployment, and ownership.
- 1+ years in a forward-deployed, solutions engineering, or customer-embedded technical role.
- A track record of shipping full-stack systems, data pipelines, or agentic/LLM-based applications into production customer environments.
- Experience navigating enterprise or government customer environments, including security, compliance, and data residency constraints (such as Japan's APPI).
- Experience working through ambiguous customer requirements with limited initial specification.
Skills
- Strong hands-on engineering ability across backend, data, and AI/ML integration.
- Structured problem decomposition, turning an ambiguous customer brief into a concrete technical plan.
- Clear customer-facing communication with both engineers and non-technical stakeholders.
- Comfort operating with autonomy under production pressure.
- Ability to translate field learnings into clear product and research feedback.
Location
- Japan
Work Type
- Onsite
Experience Level
- 5+ years of software engineering experience
- 1+ years in a forward-deployed, solutions engineering, or customer-embedded technical role
Education Level
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent professional experience
About the Company
- RHAELM is the sovereign AI cloud built to accelerate secure AI deployment at scale, combining power and infrastructure pipelines with global capability and local, in-country operations.
- Headquartered in London, with deployments across Europe and APAC, we deliver ring-fenced compute, networking, and storage infrastructure alongside a sovereign platform and flexible Bare Metal, Kubernetes, and AI-as-a-Service models.
- Focused on regulated and mission-critical sectors including Government, Defence, Healthcare, and Financial Services, we give organisations sovereign control over their AI infrastructure, platform, and data.