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About the Role
The Store Manager provides daily leadership to store positions, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, this role is responsible for day-to-day store and teammate leadership, including selecting, coaching, and developing store teammates. This position supports Monro’s vision to be America’s leading auto and service tire service centers by promoting products and services to guests.
Responsibilities
- Develop sales and technical teammates to produce a consistent 5-star Guest experience.
- Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry.
- Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
- Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
- Provide direction and oversight to other technicians and assist where needed with services/repairs.
- Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.
- Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
- Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory.
- Audit courtesy inspections performed by teammates.
- Ensure store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
- Schedule guest appointments and assign teammates according to their skill level for efficient and timely completion of vehicle services/repairs.
- Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.
- Attend to all guest needs in areas of sales, service, complaints, and adjustments.
- Build guest relationships to maximize customer satisfaction, loyalty, and retention.
- Assist teammates in conveying repair and service needs to guests.
- Understand and adhere to company policies and procedures, Governmental standards including environmental codes, and ASNI/OSHA standards.
- Consistent use of all required safety standards set forth in training and policies and procedures.
- Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.
- Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.
- Perform other duties as assigned and required.
Requirements
- High School Diploma or equivalent.
- Demonstrated leadership experience in a retail/sales environment.
- Proven ability to manage, drive and deliver financial results while controlling costs.
- Ability to influence and motivate a team to achieve set goals and objectives.
- Ability to problem solve, manage inventory, merchandising, and customer service.
- Communications skills to effectively communicate with teammates and guests.
- Complete all Monro required training with the guidelines and timing provided.
- Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR).
Skills
- Sales
- Technical
- Leadership
- Inventory Management
- Customer Service
- Communication
Work Type
- Full-Time
Education Level
- High School Diploma or equivalent
Salary/Compensations
- Salaried role
Benefits
- Performance based incentives
- Paid vacation and holidays for Full-Time Teammates
- Reimbursement for ASE Certifications
- 401k eligibility immediately upon hire
- Direct Deposit
- Employee Discounts
- Healthcare, Vision, and Dental for Full time teammates
- Employee Access Perks
- Career Advancement Opportunities
About the Company
- Monro, Inc. is one of the leading automotive service and tire dealers in the United States, working on approximately five million vehicles a year.
- We have a people-first approach, valuing every guest and teammate.
- Headquartered in Rochester, New York, with nearly 1,100 auto repair shops and tire dealers in 32 states.
- Monro powers 16 highly respected tire and auto service brands.
- Our mission is to bring guests the highest quality tire and auto service in the industry.
- Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs.
- We are looking for motivated individuals who share our vision.
- Positions are available in retail locations, field management, and store operations.
- We value helping others, working on cars, being part of a team, solving problems, building guest relationships, honesty, and integrity.